13 Indonesian Airports Implement Sita’s World-Class Passenger Technology

As part of the transformation of Indonesia’s airports into world-class facilities, PT. Angkasa Pura 1 (Persero), which operates 13 airports across Eastern Indonesia, today announced the rollout of SITA’s world-class common-use passenger technology.

Jakarta, Indonesia, May 22, 2014 -(PressReleasePoint)- As part of the transformation of Indonesia’s airports into world-class facilities, PT. Angkasa Pura 1 (Persero), which operates 13 airports across Eastern Indonesia, today announced the rollout of SITA’s world-class common-use passenger technology. The global air transport IT leader is providing AirportConnect Open, along with its passenger flow monitoring technology and local departure control system. SITA’s platform is being deployed across all the airports quickly and consistently using virtualization technology.

With more than 68 million passengers in 2013, Indonesia is the biggest aviation market in South East Asia and it continues to grow rapidly. This figure is forecast to reach more than 300 million passengers by 2025, not including additional demand expected to result from the Asean Open Sky policy which will be implemented in 2015.

This contract was awarded to SITA by PT. Angkasa Pura Supports, a subsidiary of PT. Angkasa Pura I, (Persero) one of Indonesia’s two airport authorities. It will support growth and modernize the country’s airports enabling them to operate to international standards, exceeding airline and passenger expectations.

Tommy Soetomo, CEO of Angkasa Pura I, said: “Our vision at Angkasa Pura is to run world-class airports improving the experience for all passengers, and we need a reliable platform with international exposure to get us there as quickly as possible. We have set an aggressive timeline to deploy the technology in all our airports within a year. This will allow us to cater for the doubling of passenger numbers expected in Indonesia over the next five years.”

Edyana Paramitasari, CEO, Angkasa Pura Supports, added: "We are working with SITA because SITA has experience not only in Indonesia, but across the world. As part of the project, SITA has worked with our IT team to implement our electronic passenger service charge (ePSC) into its passenger flow monitoring system, and ensured common-use certification on its global platform.”

The ePSC system integrated with the SITA Airport iTrack system, allows the airport operator to monitor the number of passengers from check-in and through the airport to boarding. This provides the combined benefits of accurate revenue collection, while speeding up the check-in and passenger processing and improving the experience at the airports which are managed by PT Angkasa Pura 1 (Persero).   

Ilya Gutlin, SITA President Asia Pacific, said: “The deployment of our platform at these 13 airports confirms SITA’s position at the heart of the air transport industry in Indonesia. SITA has been in Indonesia for more than 10 years, and we have successfully provided our common-use system at the international airports in Denpasar, Jakarta, and Surabaya. We are also providing enhanced air-to-ground communications across Indonesia, which will support increased safety and efficiency of air traffic operations. Now with all 13 of these airports using SITA AirportConnect Open, SITA is working together with the Indonesian authorities to ensure that the airports meet world-class standards, while helping to power growth in Indonesian aviation.”

More than 400 airports around the world use SITA AirportConnect Open. It is the only platform capable of providing an integrated approach to Common Use Terminal Equipment (CUTE), Common Use Passenger Processing Systems (CUPPS) and Common Use Self-Service (CUSS) kiosks, hosted on one platform. Increasingly airports are choosing to deploy SITA’s common-use platform using virtualization technologies. Virtualization allows the airport to run the latest technologies and to incorporate upgrades to its system efficiently and cost-effectively.

Working to the latest industry standards from IATA, AirportConnect Open allows any airline to use any agent desk, gate position or self-service kiosk for passenger check-in and bag drop resulting in a better passenger experience. AirportConnect Open will also maximize the use of Indonesia’s existing airport infrastructure, while enhancing the airports’ attractiveness to leading international airlines because of the simple and efficient integration of their operations.

SITA’s technology deployment, which will be done in phases across the 13 airports, has already begun. Passengers can expect to see immediate improvements as the technology is rolled out to all the airports managed by Angkasa Pura I.

Brenda Flinter
Media Relations Manager
Mobile: +353 87 750 6229
Email: Brenda.Flinter@sita.aero
Charlie Pryor
Tel : +44 (0)20 7031 8270
Email : charlie.pryor@leidar.com
Skype: LEIDAR_Charlie

SITA  (Asia Pacific)
June Lee
Marketing Manager, Asia Pacific
Tel: +65 6548 2709
Mobile: +65 8218 5056
Email: june.lee@sita.aero

Euro Asia Communications
Anthony Philips
Tel : +65 6322 1462
Email : aphilips@eacomms.com.sg  

Notes to Editors:

About SITA:
SITA is the world's leading specialist in air transport communications and IT solutions. SITA delivers and manages business solutions for airline, airport, GDS, government and other customers over the world’s most extensive network, which forms the communications backbone of the global air transport industry.

SITA’s portfolio includes managed global communications, infrastructure and outsourcing services, as well as services for airline commercial management and passenger operations, flight operations, aircraft operations and air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more.

With a customer service team of over 2,000 staff around the world, SITA invests significantly in achieving best-in-class customer service, providing integrated local and global support for both its communications and IT application services.

SITA has two main subsidiaries: OnAir, which is the leading provider of in-flight connectivity, and CHAMP Cargosystems, the world's only IT company dedicated solely to air cargo. SITA also operates a joint venture, Aviareto, which provides aircraft asset management to the air transport community.

SITA is one of the world's most international companies. Its global reach is based on local presence, with services for around 450 air transport industry members and 2,800 customers in over 200 countries and territories. Set up in 1949 with 11 member airlines, SITA today employs people of more than 140 nationalities, speaking over 70 different languages. SITA had consolidated revenues of US$1.57 billion in 2012.

For further information go to www.sita.aero

SITA in Indonesia:
In Indonesia, SITA has been a trusted partner to all stakeholders of the air transport industry, covering airlines, airports, ground handling companies and the Indonesian government since 1978. The establishment of PT. SITA INC is testament to the company’s commitment to the local aviation industry.

With a team dedicated to serving our customers in Indonesia, SITA enables growth through the delivery of innovative IT solutions with global standards of excellence and local service expertise, supporting the country to better manage the demands of passenger growth and to deliver improved customer experience.

To contribute to the development of the Indonesia aviation community, we work with trade organizations like INACA (Indonesia National Air Carriers Association), IATA (International Air Transport Association) and ACI (Airports Council International) to support and progress industry initiatives. We also organize industry conferences like the ‘Indonesia Aviation IT Forum’ that serves as a platform for interaction and exchange of ideas in the aviation community.

SITA’s customers in Indonesia include airlines Garuda Air, Lion Air, Sriwijaya Air and  Batavia Air,  airport authorities PT Angkasa Pura I and  PT Angkasa Pura II,  ground handling companies  PT JAS and PT Gapura Angkasa, and government agencies Imigrasi,

For further information go to www.sita.aero

About Angkasa Pura I:
PT Angkasa Pura I (Persero) is a state-owned enterprise in the field of airport management, undertaking a broad range of airport services for passengers and airlines. Angkasa Pura I manages the airports within the central and eastern parts of Indonesia, while those in western parts of Indonesia are managed by Angkasa Pura II.

The objectives and business activities of Angkasa Pura I implement and support government policies and programs in economic development while encouraging profit making activities within the airport service business in the broadest sense.

Currently Angkasa Pura I manages 13 airports in Central and Eastern Indonesia: Ngurah Rai International Airport, Denpasar Bali (DPS), Juanda International Airport, Surabaya (SUB), Sepinggan International Airport, Balikpapan (BPN), Hasanuddin International Airport, Makassar (UPG), Sam Ratulangi Airport, Manado (MDC), Adisumarmo International Airport, Solo (SOC), Frans Kaisiepo Airport, Biak (BIK), Selaparang Airport, Lombok (AMI), Pattimura Airport, Ambon (AMQ), Achmad Yani Airport, Semarang (SRG), Adisucipto International Airport, Yogyakarta (JOG), Syamsudin Noor Airport, Banjarmasin (BDJ), El Tari Airport, Kupang (KOE)

Further information can be found at: www.angkasapura1.co.id

About Angkasa Pura Supports:
Angkasa Pura Supports, established in 2012, is one among 4 subsidiary companies of PT Angkasa Pura 1 (persero).  The establishment of subsidiary companies is one of strategic corporate action taken by PT Angkasa Pura 1 (persero) to achieve its vision as a World Class Company managing the World Class Airports in eastern area of Indonesia.

The contribution of Angkasa Pura Supports is to increase the PT Angkasa Pura 1 (persero) customer satisfaction index and non-aeronautical revenue by concentrating in: Services, Equipment and ICT.

Press Contact:
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