Aastra Launches New Version of CMG Contact Management Suite

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Dallas, TX, November 2, 2010– Aastra, a leading company at the forefront of the enterprise communication market, today announced that it has launched version 7.5 of its CMG application suite to enhance businesses’ daily communications and collaboration with partners and customers.

CMG Application Suite is an advanced contact management system for organizations seeking to improve their customer service. It incorporates outstanding call handling and the ability to easily track team members with the right competence to respond to external inquiries. This feature-rich suite encompasses activity and availability management, attendant consoles, speech dialers, desktop call handling and team collaboration. CMG was a recipient of the Technology Marketing Corporation (TMC®) 2009 Unified Communications magazine Product of the Year Award.

The solution contains a number of new applications that provide attendant users and business users with all the information needed for providing rapid, accurate and professional communication with their colleagues and customers. Included in this latest release:

• voice conferencing with InConference™ to easily create a conference bridge by checking availabilities on calendars and letting participants join the conference by simply dialing the organizer’s extension (with a PIN code option if required to secure the call)
• InTouchTM +, a powerful and flexible UC client that provides a broad range of features from a single interface (soft phone, instant messaging, directory search, contact management and presence information)

" CMG provides our attendants with an outstanding call handling tool as well as helps employees to collaborate more effectively with their colleagues. The result is a faster, more accurate and more personal service to the customers." adds Pasi Sampakoski, Service Director at Esecom Oy, a Finnish business communications specialist.

Aastra has also improved the attendant functions and the integration of CMG with its contact center solution Solidus eCare™ in order for attendant calls to benefit from Solidus eCare’s powerful routing features. CMG integrates with Microsoft Exchange and Outlook, IBM Lotus Domino and Notes and Novell GroupWise/Windows client. For more information about Aastra CMG, please visit:www.aastrausa.com.

About Aastra USA

Aastra USA Inc. is the US business unit of Aastra Technologies Limited, a company at the forefront of the enterprise communication market. Headquartered in Concord, Ontario, Canada, Aastra develops and delivers innovative communications products and applications for businesses. Aastra’s operations are truly global with more than 50 million installed lines around the world and a direct and indirect presence in more than 100 countries. Aastra is entirely dedicated to enterprise communications and offers IP telephony and Unified Communications solutions individually tailored to satisfy its customers’ requirements. These range from feature-rich call managers for small and medium businesses and highly scalable ones for large enterprises, integrated mobility, call center solutions to a wide selection of terminals. With a strong focus on open standards, Aastra enables enterprises to communicate and collaborate more efficiently. For additional information, visit our website atwww.aastrausa.com.

Media contacts:

Robyn Thompson
+1.469.365.3249

pr@aastrausa.com

News Source : Aastra Launches New Version of CMG Contact Management Suite