Access Offline Chat Messages and Block IPs for Live Chat Using Cloud APIs

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Developers can create their own live chat application by using Banckle Cloud APIs for live chat and can enhance the experience of their website visitors and can also manage their chat sessions and offers many other features.


Lane Cove, NSW, Australia., April 28, 2014 - (PressReleasePoint) -

Banckle has released Cloud APIs to allow developers to create their own live support applications for their website to manage their customers and offers many useful features. Banckle has also enhanced their existing apps to ensure the best customer services. Banckle.Chat for Cloud API is a smart live chat tool for websites which allows users to initiate live chat session with a customer, routine monitoring of visitors' activity, managing user chat sessions or sending replies to offline messages and offers many more features.
 
RESTful API from Banckle for live chat allows website owners to perform chat visitors analytics for the browsing visitors to analyze their patterns. It returns information such as time zone, email, city, language, keywords and browser version of website visitors as well as their activity on a website. With this live chat tool, users can keep an offline record of all customer conversations held by different team members on different platforms. This RESTful API can be used with any language: .NET, Java, PHP, Ruby, Rails, Python, jQuery and many more and on any platform. Below, there are all details about how to access Banckle Cloud API for live chat
 
Prerequisites

Easily access Banckle.Chat API by using Swagger API Explorer.
In order to use Swagger API Explorer, users must have:

  1. A valid Banckle Account. Sign Up on Banckle.
  2. A valid Banckle API key. Users will get API key from the Dashboard after successful login
  3. A Valid Banckle Authorize Token which users can get from here.
  4. After providing a valid login info, API Key and Token values, users are ready to use Swagger API Explorer for Banckle.Chat API


REST Code Example to Get all Offline Messages in C#




Give  API key in api_key parameter and X-Resource value (user will get X-Resource value from swagger) in session_resource parameter.

Below is the response user will get when user run the above code.

Response



REST Code Example to Block IP for live chat in C#




Response




Overview: Banckle.Chat for Cloud API  

Banckle.Chat for Cloud APIs provides useful live chat APIs to develop new and enhance existing customer support and engagement web applications. With Banckle Chat API for websites, users can personalize the website visitors’ experience and turn them into potential customers. This web chat API has REST based architecture, which allows users to easily manipulate information and resources using simple HTTP requests and responses.



Press Contact:
Andrea Croft
Suite 163, 79 Longueville Road , 2066 Australia
12143291520
http://banckle.com
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