AlarmPoint Systems Delivers Integrated Mobile IT Service Management with HP

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AlarmPoint Provides HP Software Application Access and Mobile Workflow from any Smartphone

PLEASANTON, CA - October 6, 2009 -

AlarmPoint Systems, provider of the leadingAlert Management platform, today announced the addition of a new bundle with HP Service Manager, Version 7.11. This bundle marks the third HP product integrated with AlarmPoint's popular Alert Management and Mobility applications after HP Network Node Manager i and HP Operations Manager for Unix, v9.0.

This integrated approach delivers accelerated incident and change management capabilities to HP Service Manager customers. The bundling of AlarmPoint Express and AlarmPoint Mobile Gateway products provides one of the first cohesive mobileIT service management solutions, allowing users to access information and take action on HP Service Manager events from any web-enabled Smartphone. By combining AlarmPoint's ability to deliver actionable information and mobile workflows withHP Service Manager's Lifecycleapproach to IT service management, joint customers can now focus attention on delivering services and cutting costs in the midst of constant change.

IT professionals now have immediate mobile device access to view information, approve and reject changes as well as view, annotate, change, escalate and resolve IT issues, simultaneously ensuring the information is being updated in real-time within HP Service Manager. In a recent survey, enterprises have found they are able to achieve up to a 33% cost reduction through process improvements, personnel efficiency gains and fewer service impacts.

"AlarmPoint combined with HP Service Manager provides customers with a true alert management and mobile infrastructure management platform," said Troy McAlpin, CEO, AlarmPoint Systems. "Effective alert management with mobile workflow access reduces the number of personnel required in common incidents by nearly 80%. Customers will recognize efficiency gains by eliminating manual tasks and functions that are no longer required, reducing the burden on mobile professionals, lowering the cost of IT services and delivering higher levels of service across the enterprise."

The bundling of AlarmPoint Express and AlarmPoint Mobile Gateway, Version 4.0, with HP Service Manager, Version 7.11, mobilizes the user interface to enable remote personnel to engage in proactive resolution prior to service impact or degradation. IT personnel are now able to instantly receive role-specific information regarding service problems, immediately curing the issue from any mobile device including a BlackBerry, iPhone or any other Smartphone.

"Customers can reduce operations costs, meet increasing business requirements, and deliver a higher level of service to their end users by combining service management and alert management capabilities," said Fred Mougayar, senior product manager, Service Management Center, HP. "The combination of AlarmPoint with HP enables mobile users to access HP Service Manager from any location, which provides targeted incident and change information to the person who can resolve the problem."

To learn more about the AlarmPoint and HP bundle visithttp://www.alarmpoint.com/hp/.

About AlarmPoint Systems

AlarmPoint Systems provides the leading Alert Management platform for accelerating decision making, improving operational effectiveness and increasing visibility across the real-time enterprise. This platform is used in a variety of ways, including IT Service Delivery, IT Service Support, Business Continuity, Disaster Recovery and Enterprise Messaging. Over 800 global firms, including 7 of the 10 largest global 2000, rely on AlarmPoint to help ensure the availability of their mission critical IT services, virtualized systems, networks and applications. Founded in 2000, AlarmPoint Systems is headquartered in Pleasanton, CA with European operations based in Woking, U.K. and Asia Pacific operations based in Sydney, Australia. More information is available at www.alarmpoint.com or 1-800-861-3916.

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