AlarmPoint Systems Saves Global Online Brokerage Firm $1.2 Million Annually

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Mobile IT personnel now receive and resolve critical incidents from BMC Remedy via BlackBerry and iPhone

PLEASANTON, CA – September 3, 2009 -AlarmPoint Systems, provider of the leading Alert Management platform, today announced a US-based global online brokerage firm is able to recognize $1.2 million per year in budgeted savings by efficiently managing alerts. By automating support ticket dispatch from BMC Remedy ITSM7, they have enhanced the organization's ability to target personnel and accelerate incident resolution.

By allowing real-time interaction to BMC Remedy ITSM7 through AlarmPoint's Mobile Gateway, the Firm can now receive and access ticket details, instantly update ticket information and resolve incidents from their mobile devices. In addition to saving $1.2 million per year, the Firm also recognized a 20% efficiency gain for 26 full-time employees, equaling close to $500k per year in savings.

AlarmPoint simplified the Firm's notification process by targeting information more efficiently than the former system, consolidating critical alerts and providing long-term value to all areas of the business.

"By giving mobile IT personnel the ability to remotely resolve or escalate issues, organizations can receive a significant return on investment, usually within the first year," said Doug Peete, director of product marketing, AlarmPoint Systems. "Businesses that utilize a mobile workbench can enable manual processes to become automated, providing headcount reallocation and cost savings across the enterprise."

About AlarmPoint Systems

AlarmPoint Systems provides the leading Alert Management platform for accelerating decision making, improving operational effectiveness and increasing visibility across the real-time enterprise. This platform is used in a variety of ways, including IT Service Delivery, IT Service Support, Business Continuity, Disaster Recovery and Enterprise Messaging. Over 800 global firms, including 7 of the 10 largest global 2000, rely on AlarmPoint to help ensure the availability of their mission critical IT services, virtualized systems, networks and applications. Founded in 2000, AlarmPoint Systems is headquartered in Pleasanton, CA with European operations based in Woking, U.K. and Asia Pacific operations based in Sydney, Australia. More information is available at www.alarmpoint.com or 1-800-861-3916.

News Source : AlarmPoint Systems Saves Global Online Brokerage Firm $1.2 Million Annually