AlarmPoint Systems Saves Global Professional Services Firm $2.2 Million

Printer-friendly versionPDF version

AlarmPoint reduces batch job interruptions eliminating business impact

PLEASANTON, CA – December 1, 2009 -

AlarmPoint Systems,provider of the leadingAlert Management platform,today announced one of the five largest global providers of employment and professional services reduced the cost of business impacting events by utilizing the AlarmPoint Enterprise product suite. The firm utilized AlarmPoint Enterprise to send role-specific, targeted alerts and automate escalation processes. This capability has eliminated dispatch time and reduced the time to respond by over 50%, delivering $2.2 million in savings to the Firm.

The Firm's most critical IT business process involves its ability to process large, complex payroll functions for over two million people in office, industrial and professional positions across the United States, United Kingdom, France, and Italy. Of the hundreds of batch jobs that regularly run, they experienced over a dozen failures having a materially adverse effect on the business.

The Firm identified the friction in their process and turned to AlarmPoint to provide an Alert Management best practices approach to accelerate targeted notifications and enable remote actions, ensuring critical IT processes finished on time. The AlarmPoint Enterprise platform now delivers targeted alerts fromBMC Control-M and BMC PATROLand instantly assigns key support resources to critical IT issues, enabling personnel to instantly resolve issues and accelerate the core business processes without service interruptions.

The Firm also gained additional benefits including the ability to provide business users with service impact alerts allowing for faster decision making and reduced calls to the help desk.

For more information about how AlarmPoint customers improve operational efficiency, visithttp://www.alarmpoint.com/case-studies/.

About AlarmPoint Systems

AlarmPoint Systems provides the leading Alert Management platform for accelerating decision making, improving operational effectiveness and increasing visibility across the real-time enterprise. This platform is used in a variety of ways, including IT Service Delivery, IT Service Support, Business Continuity, Disaster Recovery and Enterprise Messaging. Over 800 global firms, including 7 of the 10 largest global 2000, rely on AlarmPoint to help ensure the availability of their mission critical IT services, virtualized systems, networks and applications. Founded in 2000, AlarmPoint Systems is headquartered in Pleasanton, CA with European operations based in Woking, U.K. and Asia Pacific operations based in Sydney, Australia. More information is available at www.alarmpoint.com or 1-800-861-3916.

News Source : AlarmPoint Systems Saves Global Professional Services Firm $2.2 Million