Altitude uCI Solution for SERTEL Contact Center Provides Support to 23.000 Handicapped Persons Employed in Spain’s ONCE Lottery Sales
Madrid, Spain, July 7th, 2014 – Altitude Software, a leader in unified customer interaction solutions, today announced that it has won, together with SERTEL and ONCE Foundation, the “Best Contact Center Technology Solution for the Social Economy” award from Platinum ContactCenter Awards, the leading contact center industry awards in Spain.
The award distinguishes a joint project with ONCE and SERTEL to provide support and to manage 23.000 handicapped persons employed to sell lottery tickets. The ONCE Foundation (National Organization to Protect Handicapped People) is a social economy organization that has the monopoly of lottery games, granted by the Spanish State. The revenues are channeled to the provision of social services and ONCE have a policy of employing handicapped persons.
SERTEL manages 30 million interactions from three sites
SERTEL is a contact center services provider owned by ONCE (and that also has a active policy of employing handicapped persons) that manages over 30 million interactions in a year, from three sites in Barcelona, Madrid and Seville, using the Altitude uCI customer interaction management solution.
The ONCE Lottery sales network covers the whole of Spain and includes 23.000 persons operating special electronic point-of-sales equipment for handicapped people. SERTEL not only provides the help desk for this sales network, and the Lottery website sales, but it also provides remote equipment maintenance, as well as remote management and training of salespeople.
Platinum Awards distinguish Altitude Software customers and partners in Spain
The Platinum Awards, now on its 5th edition, are the leading contact center industry awards in Spain, organized by ContactCenter magazine. In this edition, Altitude Software customers and partners won several awards: Best Banking Customer Service (BBVA with Transcom); Best Insurance Customer Service (Sanitas); Best Public Customer Service (Ministry of Justice with SERTEL); Best Ecommerce Service (Renfe with SERTEL): Best Online and Social Media Innovation (Iberdrola with Unisono); Best Quality Management (Mapfre with Callware); Best Resource Optimization Solution for Telcos (XTRA Telecoms with Telecoming) and Best Contact Center Service Provider (SERTEL).
Since 1999, Altitude Software has been investing and growing in the Spanish market, winning numerous awards and supporting leading brands and companies such as Atento; Banco Popular; Cruz Roja; GSS; Konecta; Mapfre; Orange; Sanitas; Securitas Direct; and Jazztel. Altitude Software has 16 offices in four continents and a strong partner network to deliver worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.
About Altitude Software
Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +351 21 412 98 00 or emailed to