Amdocs TeraScale unlocks the full potential of customer usage data through unique data management, optimized for big data analytics
BARCELONA - February 25, 2014 -At Mobile World Congress 2014, Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the availability of Amdocs TeraScale, a carrier-grade, big data solution designed to cost-efficiently store, manage and extract real-time charging usage data for analytical use cases. The new solution leverages big data storage technologies based on the Hadoop ecosystem, and enables deeper, more rapid real-time analytics through innovative usage data modeling and embedded ETL (extract, transform and load) processes. Amdocs TeraScale is a new offering within the Amdocs CES 9.1 product suite.
Amdocs TeraScale was specifically designed and tested to deliver the carrier-grade performance, security and availability required in service providers' operational environments. The solution is capable of streaming the massive volumes of usage data generated by Amdocs Convergent Charging directly into TeraScale data clusters based on Hadoop, providing fresh, granular data for analytics applications. Amdocs TeraScale allows service providers to explore and visualize usage data using optimized usage queries and extracts as well as native Hadoop query tools. Amdocs TeraScale can be initially deployed as a side-by-side solution alongside existing usage data storage and ETL solutions, with no impact on charging and billing operations.
"Amdocs TeraScale addresses the challenges facing service providers in the area of usage data today: how to cost-effectively store massive volumes of usage data; and how to unlock the value of usage data via analytics to drive better customer experience and to grow revenues," said Justin van der Lande, principle analyst for analytics software strategies at Analysys Mason. "With this new solution, Amdocs is evolving its customer experience systems portfolio to enable service providers to gain analytical insight they did not have before, based on real-time usage data, which paves the way towards new standards of operation and quality of service."
"Amdocs has been designing carrier-grade systems focused on improving the customer experience for more than 30 years," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "With Amdocs TeraScale, we are leveraging this knowledge to introduce a solution that not only generates considerable cost-efficiencies for our customers in a core operational area such as data storage, but also allows them to unlock the full potential of usage data in order to improve the customer experience. TeraScale is part of our larger big data analytics play and enables service providers to adopt the latest data management technologies as they move away from traditional relational databases."
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About Amdocs For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 21,000 employees serve customers in over 70 countries.
Amdocs' Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013 and our Form 6-K furnished for the first quarter of fiscal 2014 on February 11, 2014.