New product and service offerings drive better decision making; enriched Insight platform reaches into the network; data science as a service leverages Amdocs’ domain expertise
ST. LOUIS - May 28, 2014 -Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the expansion of its big data analytics capabilities to become the first end-to-end provider of communications-specific big data solutions encompassing business and operational support systems (B/OSS), network and social media. Including new big data applications, an enriched, carrier-grade Insight platform and data science as a service (DSaaS), Amdocs portfolio will enable service providers to better harness their data assets and improve the customer experience. The announcement builds on Amdocs TeraScale , Amdocs Proactive Care and our industry focused BI and Data Warehousing Services, as well as leveraging the company's recent network optimization acquisitions, Actix and Celcite, to extend its big data reach into the network.
The Amdocs big data analytics offerings include:
Amdocs big data applications: A comprehensive set of applications driving better decision making and actionable recommendations to address service providers' business needs in the areas of network optimization; operational optimization; contextual marketing and customer care and experience. Within the customer care category Amdocs is launching a unique set of customer network experience (CNE) applications combining data aggregated from its network insight technologies and other core sources to address customer experience issues created by network performance.
Amdocs Insight Big Data platform: This enriched, carrier-grade platform addresses new service provider needs such as ingesting a variety of data via real-time, pre integrated streaming connectors from Amdocs' own systems and a wide range of third party data sources. The platform includes a communications-specific, rich customer data model specifically designed for the telecommunications market to facilitate actionable analytics.
Amdocs DSaaS: Combining domain expertise with data science,Amdocs DSaaS provides value to service providers by performing data discovery health checks and situation specific analytical application development. Supported by data management and big data analytics centers in EMEA, North America and APAC, Amdocs also provides a data management modernization offering to evolve service providers to more affordable and effective big data storage and analytics.
Amdocs BI and Data Warehousing Services: As part of Amdocs' technology offering, Amdocs provides a wide range of data management services to prolong the life and effectiveness of the data warehouse. The types of services range from boutique DSaaS all the way through to full outsourced managed services of the end-to-end process including ETL (extract, transform and load), integration, testing, data life cycle care, business needs assessment and business reporting.
"A successful big data analytics implementation helps service providers meet the challenges of today's competitive markets. Applying deeper and timelier insights not only drives out inefficiencies and costs, but also improves customer experiences to reduce churn," said Justin van der Lande, head of Analytics Software Strategies at Analysys Mason. "Vendors with a deep understanding of the telecoms domain can better help service providers find, collate, and analyze appropriate data to generate the relevant insights and actions needed for them."
"Amdocs is the only company in the industry with a contextual understanding of BSS, OSS and network data, as well as a deep knowledge of service provider business processes," said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. "Our expanded big data analytics capabilities are integrated into our core customer experience management solutions portfolio, enabling service providers to differentiate their customer experience to new levels of customer satisfaction while improving operational efficiency."
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About Amdocs For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its 22,000 employees serve customers in more than 80 countries.
Amdocs' Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013 and our quarterly 6-K forms furnished on February 11 and May 15, 2014.