Continues Tradition of Fueling Enterprises around the World to Deliver Performance-Driven Service
HORSHAM, PA (March 11, 2014) — Astea International Inc. (NASDAQ:ATEA), a global provider of service management and mobility solutions, will be showcasing their latest service management and mobile workforce innovations at the Field Service Management Summit 2014, in Sydney, NSW, March 19-21. Astea would also like to extend a special invitation to attend a very insightful and eye-opening session titled: The Surprises and Challenges of Implementing Field Force Automation, presented by their customer, Ricoh Australia.
On Thursday, March 20th at 10:30am, Nick Mills, General Manager – Service, with Ricoh Australia, will share valuable lessons learned and practical guidelines, giving attendees tips and strategies that can be applied to their own mobile workforces. He will discuss common challenges that every mobile workforce implementation would likely encounter, and ways to overcome those challenges to ensure user adoption. He will also highlight how implementing an interconnected service management and mobility solution is helping them to fuel growth, derive competitive differentiation, and ultimately achieve the highest levels of customer satisfaction.
Whether on-premise or in the cloud, Astea delivers the most complete, comprehensive and fully connected service management & mobile workforce suite enabling businesses to achieve superior customer service at a lower total cost of ownership. One of the foundational components to providing exceptional service is having the right tools and technology, and selecting the right solution provider is crucial. When companies want to get the job done right, they turn to Astea as the only company that can bring the longevity, knowledge and proven solutions to ensure that you are delivering great service – with maximum responsiveness, efficiency, and consistency.
Astea experts will be on hand to discuss and demonstrate how service organizations can leverage the latest innovations to transform the way they provide service and rise up the service monetization curve, below are just a few:
Productivity and Process Optimization – Cutting-edge innovations with a heightened focus on enabling the technician to become a driver of new revenue generation and ultimate service transformation.
Proactive Service Insight and Intelligence at Every Level – Astea delivers intelligence in unique ways throughout their solution suite, at every user level of the customer interaction process. The result, an enriched understanding of information that leads toward rapid identification of key insights for better decision making across the service enterprise.
Ease of Use, Customizations without Code, and Seamlessly Connecting with the Enterprise - Non-programmers can easily customize the solution to quickly adapt to the dynamic needs of business. Leveraging Astea’s numerous plug-and-play connectors or integration framework, organizations can share and exchange information across the enterprise without disruption or redundancy.
Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management and optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance’s modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.
About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. www.astea.com. Service Smart. Enterprise Proven.