Award Winning Organisation Development Project at Magyar Telekom

The project of Magyar Telekom and GROW Organisation Development Consulting Ltd. has won the “Best Organisation Development Project 2012” Award, recognizing the Service Attitude Programme of Magyar Telekom’s Finance area. The Award was presented at the opening event of the trade fair Personal Hungary. This recognition of Magyar Telekom’s results in the field of internal service development by a panel of external experts comes soon after the awards recently won for customer services.

The “Best Organisation Development Project 2012” Award was presented on 14 November at the opening event of the Personal Hungary exhibition and conference. The contest was launched jointly by Spring Messe Management Gmbh - the organiser of the trade fair Personal Hungary - and the Hungarian Federation of Organisation Developers (SZMT) in April 2012.

Magyar Telekom’s award-winning project aimed to achieve improved service excellence in the company’s Finance area. “Surveys also confirm that the company’s internal service culture has a fundamental impact on the way we treat our external customers. The high standard of Magyar Telekom’s customer service is due to the performance of our sales representatives. However each one of our employees at the support organisations contributes to the outstanding quality of the services. Our organisation development programme was designed along this line of thinking. One of the reasons we could win this award was because we were able to achieve real results through the programme,” said Thilo Kusch, Magyar Telekom’s Chief Financial Officer. Orsolya Lőrincz, Grow Group’s organisation development manager, added that they were pleased to see that the methodology they used during the organisation development process proved to be successful in contributing to the conscious, autonomous and responsible activity of the managers and employees working in the Finance area.

Besides the financial results, the core values of organisation development also received special emphasis in the evaluation of the projects reaching the finals. The equally weighted criteria for the evaluation process were system-based approach, real ownership of responsibility, the strengthening of internal commitment, honest and constructive communication, process-based approach, learning from experience, the consultant’s credibility and applied organisation development methodology.