Banckle Newsletter May 2014 - Create Help Tickets from within Banckle.Chat

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Banckle Collaborator Newsletter for May 2014 has been released allowing users to create help tickets using Banckle.Helpdesk App from with Banckle.Chat App to keep track of their customer’s issues.

Lane Cove, NSW, Australia., May 2, 2014 - (PressReleasePoint) -
Banckle Collaborator Newsletter for May 2014 has been released. Users can now use Banckle.Helpdesk App from within Banckle.Chat App to create help tickets to keep track of all of customer’s issues in one place. Banckle is now providing All Hands Unlimited Users Plans so that everyone in the organization will have the opportunity to use all of the products rather than just a few. Users can also now view code examples for Banckle Cloud APIs in Banckle documentation section and get have an idea of how they can use cloud API functions in their own application.
Keep Track of Customer Issues by Creating Help Tickets
By using Banckle.Helpdesk App from with Banckle .Chat App users can now create help ticket with just one click, assign it to a specific resource or department, set the issue priority and keep track of all of your reported customer’s issues in one place.
Banckle All Hands Unlimited User Plan
Banckle is now offering All Hands Unlimited User Plan which allows everyone in the organization to use all Banckle products so that users can communicate with the customers at every stage of the customer engagement cycle. All hands customer engagement means, never miss a beat. Everyone, at every level of the organization, learns about and understands the needs of the customers. It doesn't only benefit users; it benefits their customers too. When everyone has the opportunity to take a live chat, answer a support ticket or respond to a sales email, businesses provide a better, more responsive customer journey from start to finish. Want to purchase, upgrade or change the subscription plan, contact Banckle Sales team at: and they will be happy to discuss pricing exclusive to existing users.

Product News
New: Banckle Cloud APIs Documentation and Examples
Cloud APIs documentation and code examples are now available in the online Documentation section at Access the API docs for useful help material about all API functions. Code examples provide a way of viewing how users can use the API functions in their own applications. View Cloud APIs documentation and examples.

New: Tag Tickets in Banckle.Helpdesk  
A very useful tagging feature that allows users to tag tickets in Banckle.Helpdesk or in their own app using Banckle.Helpdesk API. Login or Sign up to try this API now.  
New: Banckle.CRM Web Contacts Capture Form
Get contacts from the website using this simple hosted web contact capture form in Banckle.CRM.
New: Banckle.CRM App Localizations for French, German, Portuguese and Russian
The most favorite cloud CRM app is now available to French, German, Portuguese and Russian speaking customers too.
New: Banckle.Meeting Now Available On Google Apps Marketplace
Banckle.Meeting is now available on Google Apps Marketplace. Install online meeting and cloud collaboration app directly from Google Apps Marketplace for Google Apps account and enjoy a wonderful user experience.
Updated: Banckle.Chat for WordPress 3.9
Effectively communicate with website visitors using Banckle.Chat for WordPress. Conduct live chat sessions and perform website visitor monitoring functions with Banckle.Chat.
Updated: Banckle.Meeting for WordPress 3.9
Integrate Banckle.Meeting on WordPress website and let meeting attendees register for meeting sessions with a single mouse click.
Coming Soon
  • Banckle.CRM plugin for Microsoft Outlook 2010: Move CRM contacts to Microsoft Outlook 2010 or import Outlook contacts into Banckle.CRM. Get in touch with potential clients in a more efficient manner using the Banckle.CRM for Microsoft Outlook 2010 plugin.
  • Banckle.Helpdesk Canned Responses: Insert canned responses when replying to the customer's questions directly from the Banckle.Helpdesk console and reduce the turn around time.
  • Banckle.CRM for WordPress: Use cloud CRM features on the WordPress platform and experience a truly platform independent customer relationship cycle with Banckle.CRM for WordPress.

Product Releases And Updates
  • Banckle.Chat – General bug fixes, Android app stability improvements, minor updates to APIs, new plugin integration for Banckle.Helpdesk, improvements to the Banckle.CRM plugin.
  • Banckle.CRM – General bug fixes, UI improvements, localization for French, Italian, German, Portuguese and Russian languages, CSV import feature improvements, new user start wizard, improved spam protection and app performance, ability to remove "powered by Banckle.CRM" on web contact form for paid plans.
  • Banckle.Campaign – General fixes, improved API documentation, improved subscriber import and reporting, new reporting APIs.
  • Banckle.Meeting – General fixes, audio improvements, Banckle.Meeting release on Google Apps Marketplace.
  • Banckle.Helpdesk – General fixes, UI improvements, tag tickets, tag search, simple hosted web ticket capture form, new API for tags.
  • Banckle.Email – General fixes, improved API documentation.

More News About Banckle.Chat App

  • How to Access Offline Chat Messages and Block IPs using Banckle.Chat APIs? Banckle.Chat for Cloud APIs is a smart live chat tool for websites that lets users to initiate and manage chat sessions. With this API, users can keep an offline record of all customer conversations held by different team members on different platforms.
  • Banckle.Chat for WordPress Integrate live chat into your WordPress website and assist visitors with their queries. Or perform live visitor monitoring functions easily with the Banckle.Chat for WordPress plugin.
Community Buzz

Press Contact:
Andrea Croft
Suite 163, 79 Longueville Road , 2066 Australia
Email partially hidden to block spam. Please use the contact form here.
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