CA Technologies CA Service Desk Manager Receives Highest Level of PinkVERIFY™ Certification by Pink Elephant

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Also Endorsed to Bronze Level For Purposes of ITIL® Software Scheme

NEW YORK, N.Y., December 19, 2013—CA Technologies (NASDAQ: CA) today announced that CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant.

CA Service Desk Manager r12.9 achieved PinkVERIFY certification on all 15 available ITIL processes that span the IT maturity spectrum, from chaos to proactive business alignment.  ITIL best practices help organizations improve the quality and efficiency of core IT processes and better align corresponding investments with their broader business objectives.

“Spectrum Health is very pleased to see CA Service Desk Manager receive PinkVERIFY 2011 certification in 15 ITIL processes,” said Scott D. Dresen, vice president, information services, Spectrum Health. “Following the ITIL framework is critical to us in providing IT services to support our mission to improve the health of the communities we serve.”  

To obtain PinkVERIFY certification, CA Service Desk Manager r12.9 was assessed against ITIL terminology, definitions, functionality and workflow requirements by an experienced Pink Elephant consultant with the highest level of ITIL certification. The assessment confirmed compatibility with all 15 ITIL processes:  Availability, Capacity, Change, Event, Financial, Incident, IT Service Continuity, Knowledge, Problem, Release & Deployment, Request Fulfillment, Service Asset & Configuration, Service Catalog, Service Level and Service Portfolio Management.

“Congratulations to CA Technologies for attaining PinkVERIFY 2011 and ISS Bronze certification for CA Service Desk Manager r12.9,” said David Ratcliffe, president, Pink Elephant. “This achievement is especially impressive as the scope of the certification included all 15 available IT Service Management processes. It demonstrates CA’s ongoing commitment to best practices according to ITIL.”

CA Service Desk Manager 12.9 also was endorsed to the Bronze level for the same 15 ITIL processes for the purposes of the ITIL Software Scheme.

“As IT continues to play an increasingly strategic role in our customers’ businesses, it has become absolutely imperative for them to rigorously ensure that every aspect of IT is functionally optimized,” said Crystal Miceli, senior director, product marketing, CA Technologies. “By fully supporting ITIL best practices—and by delivering superlative capabilities above and beyond that best-practices support—CA Service Desk Manager offers customers a powerful solution for achieving that optimization.”

About CA Technologies

CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at

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Copyright © 2013 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. PinkVERIFY and the PinkVERIFY logos are trademarks of Pink Elephant Inc. ITIL is a Registered Trade Mark of AXELOS Limited. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

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