Call Center Operational Efficiency Brokerage Compliance Solutions Video Analytics Solutions

• • Corporate Quality Management

  • NICE Environmental Management

    • Restrictions on the Use of Hazardous Substances (RoHS)
    • Waste Electrical and Electronic Disposal (WEEE)
  • Information Security Management

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• • Enterprise Business Partners Program

• NICE Actimize Selected as a "Best-in-Class" Vendor in Three Categories in Analyst Firm's 2012 Anti-Money Laundering Technology Report

  March 5-7, 2013

  ACI PS&S Spring (with Ops)

  St Petersburg, FL

• • Situator Packaged Operational Solutions

INTERACTIONS MANAGEMENT

• By Business Need

  • Back Office Workforce Optimization

  By Industry

  • Communication Service Providers

  Solutions A-Z

  Solution Suites

  • Back Office Workforce Optimization
  • Retail Customer Experience

  Standalone Solutions

  • Contact Center Fraud Prevention
  • Contact Center Performance Management
  • Customer Feedback (NICE Fizzback)

  • Real-Time Guidance & Automation
  • Sales Performance Management

› › › › › Workforce Optimization

Contact centers are continually challenged to do more with less-keep labor costs in check and improve efficiency across all levels of operations. NICE Workforce Optimization Suite enables organizations to measure, manage and motivate frontline employees to ensure best performance during customer interactions, while maintaining optimized use of resources.

NICE Workforce Optimization is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. It fosters performance-driven operations, leverages the power of advanced analytics, and embeds the Voice of the Customer into daily operations.