Can You Dig It? Free 811 Hotline Helps Keep You Safe

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Printer-friendly versionPrinter-friendly version NEW ORLEANS – Springtime means taking advantage of warmer temperatures, sprucing up the yard and improving the landscape. When those outdoor projects involve digging, Entergy New Orleans, Inc., Entergy Louisiana, LLC and Entergy Gulf States Louisiana, L.L.C. remind you to grab your phone first and call 811. Since April is National Safe Digging Month, customers are reminded now and throughout the year to focus on preventing serious consequences that could occur from digging without knowing what’s beneath the surface – whether planting a shrub or installing a swimming pool. Consequences can range from utility outages to injuries and even fatalities. When customers call the free 811 hotline,” said Dennis Dawsey, vice president of customer service for Entergy's Louisiana companies, “they learn what structures may be buried beneath the ground, including natural gas pipelines, electric power lines and other services.” In addition to injuries, unsafe digging can cause property damage and service interruptions. Those who accidentally disrupt utility services to neighborhoods by damaging or severing underground lines can be responsible for expensive repairs and fines. Utilities must respond within 48 hours to requests made through calling 811. Safety is always our top priority,” said Dawsey, “and we urge you to be as vigilant about avoiding underground utilities as you are in avoiding overhead lines. If you suspect utility damage of any kind, leave the area immediately and call 1-800-ENTERGY (800-368-3749) or 911. A gas leak could be occurring if you smell the distinctive natural gas odor, hear a hissing or whistling sound near a gas appliance or see dead vegetation or bubbles near a gas line. For more utility safety tips, visit Entergy New Orleans, Inc. is an electric and gas utility that serves Louisiana’s Orleans Parish. The company provides electricity to more than 169,000 customers and natural gas to more than 100,000 customers. Entergy New Orleans is a subsidiary of Entergy Corporation. Entergy's Louisiana utility companies provide electric service to more than one million customers through the operating companies Entergy Louisiana, LLC and Entergy Gulf States Louisiana, L.L.C. and natural gas service to nearly 93,000 customers in the greater Baton Rouge area through Entergy Gulf States Louisiana. With operations in southern, central and northeastern Louisiana, the companies are subsidiaries of Entergy Corporation. Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including more than 10,000 megawatts of nuclear power, making it one of the nation’s leading nuclear generators. Entergy delivers electricity to 2.8 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of more than $11 billion and approximately 14,000 employees.
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