Amdocs software to replace disparate customer relationship management (CRM) systems for consolidated support across all lines of business; existing managed services engagement extended to cover CRM operations
ST. LOUIS - July 8, 2014 - Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Cellcom Israel, the country's largest cellular operator, has selected Amdocs to replace disparate CRM systems with software from Amdocs' latest CES 9.1 portfolio, consolidating CRM operations across wireless, wireline, Internet and international-calling lines of business. As a result, Cellcom Israel will be able to enhance customer experience and better support its growth into new service areas.
Amdocs' billing software has been supporting Cellcom Israel for more than a decade. Four years ago, Amdocs' support of Cellcom Israel's billing operations was expanded to include Amdocs' managed services, resulting in reduced handling time of operational issues and improved application development capabilities. The managed services engagement has now been expanded to cover Cellcom Israel's CRM operations.
"By replacing disparate CRM systems with Amdocs software and expanding Amdocs' managed services to cover CRM operations, we will be able to better support service bundling and offer a higher level of customer care and service across all customer touch points," said Jack Oster, vice president of Information Technology at Cellcom Israel. "We will also be able to improve the performance of processes such as new service and price plan introductions, sales, price plans switching and repair services, further improving the customer experience."
"Amdocs has a unique business model that covers industry-specific products, services and IT operation capabilities," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "As a result, we are able to help customers like Cellcom Israel, who modernize their systems with our software and then have us support their systems environments, to improve operational performance levels and introduce service innovation faster."
Amdocs has been delivering managed services to service providers around the world for 30 years, and today supports more than 500 million subscribers in a managed services model.
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About Amdocs For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 22,000 employees serve customers in over 80 countries.
Amdocs' Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013 and our quarterly 6-K forms furnished on February 11 and May 15, 2014.