Center for Service Support Writes the Book on Customer Service

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Story Number: NNS140829-02Release Date: 8/29/2014 4:37:00 AM

From Center for Service Support Public Affairs

SAN DIEGO (NNS) -- Center for Service Support (CSS), located in Newport, Rhode Island, led a team of Sailors from six customer oriented ratings in updating and rewriting the Navy's Customer Service Manual, Aug. 25-28.

The Navy's Customer Service Manual is a Nonresident Training Course (NAVEDTRA) of instruction Sailors complete for professional growth. While most NAVEDTRAs are rating specific, the Customer Service Manual offers training to a broad spectrum of jobs across the Navy.

"This is the first time in over twenty years a collection of rates have gotten together to update this manual," said Senior Chief Logistics Specialist (LS) Chaddrick Lavallais, the LS training manager for CSS. "This most important aspect of our job is customer service and this is something we often take for granted until we are on the receiving end."

Senior Chief Culinary Specialist (CS) Derrick Cooper, the CS training manager for CSS, said the Customer Service Manual revision is necessary to keep the NAVEDTRA up to date with today's technology.

"We are updating and reviewing the old service manual to meet the needs of the new Navy," Cooper said. "Whether you are providing in person, telephone or online chat service, you will have to deal with all sorts of customers with all sorts of attitudes. Strong people skills not only mean smiling and providing warm remarks, it also means knowing not to take comments personally."

Once finalized, the new Customer Service Manual NAVEDTRA will be available online at the Navy's Non-Resident Training Course (NRTC) website, https://www.courses.netc.navy.mil/.

CSS and its seven learning sites provide Sailors with the knowledge and skills required to support the fleet's warfighting mission. Each year, the nearly 250 staff and faculty members of CSS deliver training to more than 10,000 personnel serving in the Navy's administration, logistics and media communities.

For more news from Center for Service Support, visit www.navy.mil/local/css/.

News Source : Center for Service Support Writes the Book on Customer Service
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