CITIZEN SYSTEMS PRINTERS PROVIDE ScriptRx WITH PERFECT PRESCRIPTION FOR HARDWARE HEADACHE

ScriptRx Needed A Printer That Could Handle the Demands of Busy Hospital Emergency Rooms … Citizen Delivered the Solution

TORRANCE, Calif. (May 29, 2008)  – ScriptRx, the leader in electronic discharge systems for the healthcare industry had a problem; its emergency room touchscreen workstations were helping doctors create patient discharge instructions and prescription forms more quickly and precisely than ever. The problem was the workstation’s laser printers were breaking down due to the demands of the heavy workload. No printer means no prescriptions and big headaches for the attending physicians.

“We have found that doctors have very little patience for disruptions in their work,” said Dr. Timothy G. Coffield, CEO of ScriptRx.  “The printers are the heart of our system and they were breaking down far too frequently, without them our workstations were useless. We went looking for an answer and found it at Citizen.”

Coffield found the solution to his problems in the form of the CitizenCT-S4000thermal printer. This high-speed printer with selectable paper widths up to 112 millimeters made it perfect for printing the larger amounts of data required for patient prescriptions. Its DMA (Direct Memory Access) means text and graphics can download and print faster and its ability to handle large capacity paper rolls means fewer roll changes. When it’s time to replace the paper roll, easy drop-in loading makes the job a snap.

“Since we began using the CT-S4000 our service calls for broken hardware have become

practically

non-existent,

” added Coffield. “The doctors are happy, the patients get processed faster and the pharmacists get a prescription they can actually read.”

ScriptRx offers emergency department physicians a fast and secure way to provide patients with the printed information that they need. The intuitive touchscreen contains 35 categories organized around the most common ailments routinely encountered in the “walk-in” ambulatory care setting. The doctor chooses a diagnosis and the system provides a list of medications currently used in treatment as well as suggested discharge instructions. All that is left to do is press print and the CT-S4000 quickly and reliably delivers a copy of the prescription that the patient can then take to a pharmacist.

“We are always pleased when we can help customers find a printing solution,” said Seth Avergon, Senior Director of Marketing for Citizen. “This is a perfect example of Citizen supplying a printer for a healthcare environment that can help meet the demands of a busy emergency room. ”
 

About the Company

Citizen Systems America develops and markets Citizen point-of-sale printers, industrial printing solutions,

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A wholly independent U.S. corporation, Citizen Systems America is the U.S. subsidiary of Citizen Systems Japan, the electronic products affiliate of Citizen Watch Co. Ltd., Japan, the world-renowned manufacturer of fine timepieces. Citizen Systems America’s headquarters are located at 363 Van Ness Way, Suite 404, Torrance, CA  90501 (310) 781-1460. For more information, please visit Citizen Systems America’s website at

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