Contact Solutions Expands to Atlanta With Platform Equinix

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Fourth Equinix data center provides Contact Solutions greater flexibility, service delivery, and redundancy for serving IVR customers

REDWOOD CITY, CA — May 25, 2011 —

Equinix, Inc. (Nasdaq: EQIX), a provider of global data center services, today announced thatContact Solutions, a leading provider of on-demand contact automation solutions including IVR, email/text messaging and web transactions for business and government, has expanded its deployment with Equinix to collocate in its International Business Exchange™ (IBX®) data center in Atlanta, AT1. Equinix’s global, network-neutral data center footprint allows Contact Solutions to easily scale with reliable, state-of-the art facilities and infrastructure to support mission-critical operations required for its cloud-hosted integrated voice response (IVR) technology.

Contact Solutions puts a high priority on ensuring the safety of the data submitted to its clients through their IVR platform,” said David Ethridge, owner, Ethridge & Miller Auditors, and partner of Contact Solutions. “Part of our auditing process is understanding whether the vendors with which Contact Solutions works with also put a high priority on security. We validated that Equinix obtains the appropriate audits and adheres to strict security guidelines, the same as Contact Solutions.

Equinix is able to provide Contact Solutions with a broad choice of networks that enable high-performance service delivery, security, and business continuity. In addition to Atlanta, Contact Solutions is deployed in three other Equinix locations including Dallas, Ashburn, and Silicon Valley leveraging an architecture that ensures high availability and service continuation to customers.

Contact Solutions is experiencing continued growth and expansion as a result of our ability to provide secure, reliable IVR solutions on Platform Equinix. This is now our fourth deployment and is a testament to the trust we have in Equinix to enable us to provide our customers with the best services and end-user experience,” said Mark Whittle, COO Contact Solutions. “The Equinix marketplace includes every major telecom and Internet provider, which gives us the necessary scale and flexibility to get our customer’s services up and running quickly. Our customers recognize the Equinix brand and value its fast, seamless, and scalable deployments, which makes them more willing to partner with us.

Organizations like Contact Solutions that provide cloud-hosted services to grow their businesses, need the reliability, performance, and scale that Platform Equinix offers,” said Vince DiMemmo, general manager, global cloud & IT service at Equinix. “As businesses increase their reliance on cloud services, service providers must ensure that they incorporate best practices for service delivery and business continuity.

About Contact Solutions

Contact Solutions delivers on-demand

target="_blank">contact automation solutions

including

target="_blank">IVR

, email/text messaging and

target="_blank">web transactions

, and call centeranalytics. The company’s core business is to ensure its clients’ self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoringinbound/

target="_blank">outbound notification

solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.

About Equinix

Equinix, Inc. (Nasdaq: EQIX) connects businesses with partners and customers around the world through a global platform of high performance data centers, containing dynamic ecosystems and the broadest choice of networks. More than 3,350 enterprises, cloud, digital content and financial companies connect to more than 650 network service providers and rely on Platform Equinix to grow their business, improve application performance and protect their vital digital assets. Equinix operates in 37 strategic markets across the Americas, EMEA and Asia-Pacific and continually invests in expanding its platform to power customer growth.http://www.equinix.com

 

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