(Lublin, Poland) Convergys Corporation (NYSE: CVG), a global leader in customer management, today announced plans to open a new contact center in Lublin, Poland. The new facility will be located at the Lublin Nord Office Park, which is currently in final stages of construction. Convergys has already begun hiring for the first wave of positions to support the opening of the facility in May 2014. The company anticipates creating approximately 250 new jobs in Lublin by the end of 2014.
As part of a new contract Convergys has with a major European wireless telecommunications provider, the company will provide customer support in German from the new site in Lublin. In addition, Convergys will work closely with its telecommunications client to identify and implement service innovations to help enhance customer satisfaction and the overall customer experience.
The Lublin site will be the second location in Poland for Convergys, which recently acquired a facility in Szczecin as part of its March 3, 2014 acquisition of Stream Global Services. Stream has had a longstanding presence in Poland and the former Stream facility in Szczecin will continue operations, serving multiple clients as Convergys. US-based Convergys employs more than 125,000 people worldwide and is looking at growth opportunities in Poland and across the EMEA region.
“We are excited for this opportunity to bring additional business to Poland, and specifically the Lublin community,” said Convergys Managing Director for EMEA, Cormac Twomey. “The talented and highly educated workforce in Lublin will allow us to provide great service to our client. At the same time, Convergys will be able to offer a wide range of career opportunities and exceptional training to help people in the area build rewarding careers with a global company.
Convergys offers on-site employees comprehensive training, competitive wages and performance incentives, and benefits including medical and dental insurance, and paid and unpaid time off.
Interested candidates are encouraged to apply online at www.convergys.pl
About Convergys Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit convergys.com to learn more about us.