Convergys Wins TSIA Recognized Innovator Award for Innovation in Services

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“To be recognized by TSIA for our innovation in services is a great honor,” said Mike Serpan, Vice President, Account Management, Convergys.

(Cincinnati; October 27, 2011) – TheTechnology Services Industry Association(TSIA) has namedConvergys Corporation(NYSE: CVG), a global leader in relationship management, the recipient of its Recognized Innovator Award for Innovation in Services. Convergys won the honor at the 2011Technology Services World(TSW) conference in Las Vegas, Oct. 24-27.

“To be recognized by TSIA for our innovation in services is a great honor,” said Mike Serpan, Vice President, Account Management, Convergys. “With every new advancement, technology’s influence on the service experience grows. At Convergys we are continually looking for new opportunities to leverage the latest technology to enhance the customer experience at every level.”  

Convergys was awarded the honor for a business case study in which the company created a translation solution to deliver multilingual email and Web support for a global technology company. As a result of the increased efficiency of the solution, the company was able to increase its service response times and reduce costs.

“Business and technology innovation is the backbone of success for organizations across the globe, allowing them to achieve best-in-class results and drive customer loyalty,” said John Ragsdale, vice president of technology research for TSIA. “Convergys was selected as a winner for its leadership in service that aims to improve the relationship between a company and its customers. We were proud to honor them at our fall 2011 TSW event.”

The Recognized Innovator Awards is the only independently judged awards program that recognizes innovation in technology services products and service offerings documented with customer case studies of measurable business value and results. The Recognized Innovators in each category were selected by a panel of judges, including industry experts and TSIA members.

For more information about Convergys Customer Care solutions, visitwww.convergys.com. More information on Technology Services World and the Technology Services Recognized Innovator Awards can be found atwww.technologyservicesworld.com.

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About TSIA

The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together.www.tsia.com

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management.  We provide solutions that drive more value from the relationships our clients have with their customers.  Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.

Convergys has approximately 70,000 employees in 69 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, Africa, and Asia, and our global headquarters in Cincinnati, Ohio.  For more information, visitwww.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Contacts: 

Jeff Hazel, Convergys Corporate Communications, +1 513 723 7153 orjeff.hazel@convergys.com
Suzanne Hite, TSIA, 410-774-5322 orsuzanne.hite@tsia.com

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