Popfax online fax offer is packaged as a set of services and features that can be tailored to the needs of your corporation.
The solutions for Corporate customers cover the three aspects of customization that we have to face in order to satisfy our clients.
City, State, United Kingdom., March 18, 2014 - (PressReleasePoint) - Global account: a set of extranet tools and end user accounts settings that enable centralized management and invoicing of all services. Custom developments: on request IT customization development of specific features or interfaces by the very same engineering team that developed the system. Premium support: strong contractual commitments on quality of service, a designated proactive customer project manager and dedicated hardware resources are part of the Popfax Corporate Offer.
For Corporate Clients that have an internal team responsible for the projects and tools to which Popfax.com services are connected, Popfax offers an extranet tool called “Back Office”via which: -all end user accounts can be managed and are invoiced in a common account; -consumption reports (detailed and aggregated) can be retrieved; -communication with the dedicated PM at Popfax is made easier by using shared space to exchange documents, and messages.
End user account subscriptions are billed globally and the pay per use consumption of all accounts is centralized into one single bill.
Corporate Customers are entitled to ask for the most demanding quality of service.
To meet the highest standards that are requested, Popfax is offering an optional addendum to the Service Contract, the Gold Support contract, that satisfies most of the demands.
The Gold Support contract:
-Assigns a Project Manager to your project who will act a permanent relay of your demands to Popfax teams.
-Makes a strong Quality of Service (QoS) commitment based on service reliability and permanence, in concordance with the specifications of the Corporate solution. The commitment sets a Global Time of service Restoration at a maximum of 4 hours (GTR 4H). -Operationally ensures the GTR 4H by giving 24x7 access to support teams and an escalation process inside the Popfax company, starting with the persons on duty, passing through the Project Manager, and up to the CTO and CEO of the Company. -Guarantees the QoS commitments by self-applied penalties (up to 2 times the monthly bill).
Should a Corporate Customer wish to benefit from resources that are not shared with other customers, Popfax.com makes offers of resource dedication, on demand. Usually this serves to ensure no traffic jams caused by others on any part of the fax sending or receiving process (servers hosted by Popfax) or for interfacing with internal telecommunication resources (fax servers).
Below are a a set of resources that can be set up and dedicated to a customer: -IP bandwidth reserved for an access dedicated to the Corporate Client of Popfax.com platform (mail or web services)..
-Conversion server for intensive/specific conversion usage (like OCR, FaxMail Merge, automated fax workflow...) -Relay-less SMTP or SMTPS direct access -Managed (Pop) Fax Servers interfaced with a corporate PBX....