CSG International’s Enhanced Sales Edition Wins Product of the Year Award in Second Consecutive Award Win

ENGLEWOOD, Colo. (Feb. 18, 2013) -CSG Systems International, Inc. (NASDAQ: CSGS), a global provider of software and services-based business support solutions that help clients generate revenue and maximize customer relationships, today announced the company has been named a winner of TMC's CUSTOMER magazine's 2012 Product of the Year Award. The editors of CUSTOMER selected companies to receive the esteemed Product of the Year Awards based on a demonstrated devotion to excellence in enhancing the customer experience and driving growth in the contact center industry through innovative products and services.

This is the second consecutive award win for CSG's Enhanced Sales Edition (ESE) solution which helps cable and satellite operators to more easily and effectively define and sell offers and products to their customers. Its robust features build a more unified and cohesive way of managing and defining service packages so that every department-from call center staff to marketing to billing-views these packages similarly, allowing more consistent and effective selling and customer care.

One North American cable client used ESE to support 20,000 new orders in just five days and increase packaged offers by 48% by only the second day of the launch. In addition, the company cited a 5.5 % decrease in average handling time and a 22% decrease in after call work. By simplifying the configuration of offers, allowing for more prescriptive and descriptive display and presentation to the customer, CSG enabled this organization to simplify pricing and packaging options, drive increased sales and improve the customer experience.

"We are thrilled to be named to TMC's CUSTOMER magazine's 2012 Product of the Year Award. This recognition builds upon the BSS/OSS Excellence award the Enhanced Sales Edition solution has just received and demonstrates our proven track record of not only improving the customer experience, but delivering almost immediate return on investment," said Sean Brown, Senior Vice President of Product Management at CSG International. 

Winners of the 15^th annual award represent the best in the customer service industry.  For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About CSG International

CSG Systems International, Inc. (NASDAQ: CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH Network, France Telecom, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon. With over 25 years of experience and expertise in voice, video, data and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.