Customer Service Key To Success: 'Website of The Year' Winner Cites Top Reason For Growth During Economic Slump

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During the recession the UK recruitment market suffered considerably, with businesses largely focussed on retention rather than growth. One firm to weather the industry downturn was CV-Library – one of the UK's longest established and most successful job boards. During the recession many companies allowed their customer care teams to become depleted, however Biggins believed it right to do the opposite - employing new staff members to look after CV-Library's growing customer base.



Fleet, Hampshire, United Kingdom., July 23, 2014 - (PressReleasePoint) -

During the recession the UK recruitment market suffered considerably, with businesses largely focussed on retention rather than growth. One firm to weather the industry downturn was CV-Library – one of the UK's longest established and most successful job boards.

 

For the award-winning firm it goes without saying that keeping clients happy is critical in ensuring ongoing growth. Revenue is generated from businesses using their technology to post jobs and search for relevant candidates, and the company thinks they have cracked the code for success in a time of economic adversity: reliable and intelligent customer service. CV-Library's Client Response Coordinators form a vital part of the job board's business offering. The twenty strong CRC team is the highly valuable customer care unit which keeps client relationships running smoothly.

 

Now, a recent survey of customer feedback has found that 94% of the businesses currently working with CV-Library report a 'good' or 'excellent' level of service. Such an overwhelming result is not only an individual achievement but also virtually unheard of within the industry.

 

CV-Library is the only job board in the UK to dedicate full-time resources to caring for their current client base. The Client Response Coordinators exist alongside the Sales team who deal with new business and contract management. The team is in place to ensure the ongoing success of client recruitment campaigns, doing so through dedicated attention to detail and unrivalled knowledge of industry best practise.

 

Founder and Managing Director Lee Biggins believes that customer service should provide a foundation for businesses to build upon. During the recession many companies allowed their customer care teams to become depleted, however Biggins believed it right to do the opposite - employing new staff members to look after CV-Library's growing customer base.Excellent customer care must remain constant in order for a business to grow. That's why we maintain a team of in-house customer service professionals to maximise our customer's success with our range of products. Gaining new clients is one thing, but the real hurdle is keeping the ones you do have as happy as possible,” Biggins has said.

 

Results of the poll show that the CRC team were mostly commended for their pro-active – rather than reactive – approach.The team endeavour to make phone contact with clients on a weekly basis to prompt for any queries they may have. Similarly, they continually monitor product usage, encouraging the most effective use of the CV-Library tools. They even provide training via remote access – perfect for first time job board users. Their aim to maximise the exposure and effectiveness of their client's vacancies is achieved through not only the tools of the trade but also sheer dedication and hard work. When the survey was carried out in June, the client response team had spent over 1215 hours on the phone supporting clients in 2014, a total which included time spent on 40,000 outbound calls.

 

 

About us:

  • Results of the poll were analysed from 217 feedback entries.

  • CV-Library won the 'Best Website' and 'Most Popular Website' categories in the Career section of the Website of The Year Awards 2013

  • CV-Library was featured 19th in The Sunday Times Profit Track 100 list 2014.

  • CV-Library processes more than 2 million job applications per month and has more than 7.6 million CVs on their database. There are currently around 105,000 live jobs from 7,000 recruiters in 70 sectors live on CV-Library.

  • CV-Library Ltd was founded in September 2000 by Managing Director Lee Biggins. CV-Library is the UK's leading independent job board.

 


Press Contact:
Samantha Emmett
Beacon House
10 Waterfront Business Park
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Fleet
Hampshire
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+44 0 1252 810995
http://www.cv-library.co.uk
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