Jeff Bowen joins leading integrator to drive excellence in service delivery
LONDON, 19 March 2014 -Data Integration, the network and system integrator owned by Xchanging plc, today announced the appointment of Jeff Bowen as its new Head of Operations.
Reporting into Richard Pitt, Managing Director at Data Integration, Jeff’s role will encompass service delivery management, customer base retention, managed service evolution, service revenue growth and lifecycle management.
With over 20 years’ experience in senior B2B technical and commercial roles in end user, systems integration and reseller environments, Jeff brings valuable skills integral to optimising pre‐sales, implementation, support and managed services.
Key achievements in previous roles at Redstone, IP Integration and Telindus include implementing process and policy enhancements, establishing effective service management structures and reducing attrition of operational staff.
Jeff Bowen, Head of Operations at Data Integration, comments: “Data Integration has built an enviable customer base and market reputation through excellence in service delivery. Building on this solid foundation, I am looking forward to driving further operational efficiencies and initiatives that will deliver increased customer value, with a particular focus on our Managed Service offerings.”
Richard Pitt, Managing Director at Data Integration, comments: “Service delivery is pivotal to the continued success our growing business, and Jeff understands the importance of a customer-oriented approach. His skills in providing a balanced outlook and solutions methodology to address technical, commercial, operational and sales pressures are going to be intrinsic assets for Data Integration as we move forward.”
About Data Integration, an Xchanging company Data Integration is one of the UK’s leading networking, security and communication technology providers. Acquired by Xchanging, the business process and technology services provider, the company is now part of Xchanging’s Technology business.
Data Integration specialises in network security, mobility solutions and high performance networks serving more than 300 customers in the UK, spanning the private and public sectors.