Daniell will lead Deltek's customer support and training operations, including the company's global customer care and customer success strategy and managing a global support staff of over 300
HERNDON, Va. – February 21, 2014 – Deltek, the leading global provider of enterprise software and information solutions for government contractors and professional services firms, announced that it has appointed Brian Daniell as the new Senior Vice President of its global Customer Care organization.
Brian will leverage his 20 years of experience with Deltek in his new role as Senior Vice President of Customer Care. In this role, Brian will be responsible for all of Deltek's customer support and training operations, including leading the company's global customer care and customer success strategy, deepening customer relationships, guiding the expansion of the company's portfolio of services and managing a global customer support staff of over 300. Prior to this appointment, Brian was Deltek’s Vice President of Customer Care Operations, where he managed the company’s overall customer support efforts which included all aspects of support delivery and maintenance.
Brian’s career started at Harper and Shuman where he worked his way up from support analyst to become the Senior Director of Client Services. As Senior Director, he established a multi-faceted, global customer support organization that was a recognized service and support industry leader. Harper and Shuman was then acquired by Deltek in 1998 and as part of Deltek, Brian continued to take on larger and more strategic roles.
“I’m excited to be taking this next step in my career to lead our Customer Care organization,” said Brian Daniell. “Deltek is in a great position as we continue to offer the industry’s broadest and deepest solutions bolstered by a global, award-winning customer care team. Recently our Customer Care team earned the TSIA Rated Outstanding for our global assisted support – proving our dedication to delivering superior results to our customers. I look forward to collaborating with the entire Deltek team and with our customers to continue to improve our customer’s experience.”
“As a long-time leader inside our company, Brian was instrumental in building our world-class Customer Care organization and is a fantastic choice to lead our award-winning team moving forward,” said Mike Corkery, CEO of Deltek. “Brian’s years of experience with Deltek and his ambition to reach the executive ranks from the front lines helping customers is inspiring to our entire workforce. I am excited to work closely with Brian as part of my senior leadership team as we continue to deliver best-in-class support to our growing global customer base.”
Deltek is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 16,000 organizations and 2 million users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, optimize resources, streamline operations, and deliver more profitable projects. Deltek – Know more. Do more.® www.deltek.com