The Encore Workforce Optimization Suite is compatible with key Avaya contact center and IP telephony solutions
Helps businesses like International Cruise & Excursions, Inc. (ICE) maintain compliance, coach employees and improve performance
Scottsdale, AZ — dvsAnalytics, a leading provider of call recording and quality management solutions, today announced that its Encore Workforce Optimization Suite is compliant with key contact center and IP telephony solutions from Avaya, a global provider of business collaboration and communication software and services.
The Encore Workforce Optimization Suite helps businesses record voice and desktop activity, maintain compliance, coach employees and improve performance. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Contact Center Release 6.3.
One of the companies benefiting from the interoperability of dvsAnalytics and Avaya solutions is International Cruise & Excursions, Inc. (ICE), a business that specializes in providing a unique integration of travel and worldwide leisure experiences through corporate alliance partnerships and direct to consumer marketing. With its reliable integration with Avaya Aura® Contact Center, the Encore Suite offers ICE essential tools to help improve productivity including call recording, evaluations, automated coaching, post contact surveys and encryption of sensitive information.
dvsAnalytics is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, dvsAnalytics is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure— speeding deployment of new applications and reducing both network complexity and implementation costs.
"dvsAnalytics Encore Suite expands the functionality of our current Avaya system, providing the tools to help us record phone calls, send post contact surveys, encrypt recordings for security and rapidly evaluate our agents. Encore's well-tested interoperability with our Avaya system made installation quick and trouble-free." -- Adelina Petrov, Vice President, Global Operations (International Cruise & Excursions, Inc.)
"With our DevConnect compliance-tested software, dvsAnalytics customers can be confident that our Encore Suite will help them maintain compliance and improve productivity all while tightly integrating with their Avaya Aura® Contact Center communication infrastructure. dvsAnalytics remains committed to working with partners and end-users to provide innovative solutions based on open, standards-based platforms to help our customers uncover more possibilities from their communication systems." -- Kathleen Kelly, President & CEO, dvsAnalytics, Inc.
"dvsAnalytics' latest update to their workforce optimization solution has undergone formalized interoperability testing. Working with Technology Partners through the Avaya DevConnect program to assess compatibility helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions.” -- Eric Rossman, Vice President, Developer Relations, Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
dvsAnalytics is a leading provider of workforce optimization software that enables organizations to improve performance and enhance the customer experience. The company’s Encore™ Suite includes applications for recording, quality management, workforce management and analytics. dvsAnalytics has been successfully delivering these solutions to enterprises for over 30 years. Learn more: