Latest version includes valuable customer service tools
Fort Worth, TX—Thursday, June 26, 2014 ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific information technology solutions, today announced the availability of enhanced functionality specifically for Ace Hardware retailers with the release of version 5.15 of RockSolid POS® software. These enhancements improve efficiency for Ace retailers and allow them to offer even greater customer service.
With version 5.15, Ace retailers using the RockSolid POS software will be able to:
Access an Ace Rewards customer’s account via the national database (referred to as National Lookup). Using some basic search criteria within RockSolid, an Ace Rewards account can be found, and purchase points based on their transaction or instant savings can be awarded.
Process promotions dynamically using the new Ace promotional types, providing another avenue to share discounts with customers. Leveraging the new RockSolid v5.15 functionality, Ace-provided discounts are automatically incorporated into the RockSolid system allowing customers to instantly receive the savings.
“These enhancements for Ace Hardware retailers are truly exciting,” said Todd Harkness, President of ECi’s LBM and Hardlines Division. “Not only will they improve the customer experience for shoppers, but Ace retailers will notice improved efficiency in processing promos and reward programs. These enhancements will help Ace Hardware retailers with customer retention and also help them grow their customer base.”
“The new features for Ace in version 5.15 have made things easier and faster for my cashiers,” said Keith Rieker of Nena Ace Hardware in Peoria, IL. “For example, reward coupons are easier to apply because you just scan a coupon at point of sale and it automatically gives the customer a discount. This has even further increased checkout speed at our POS. National Lookup for Ace Rewards has increased the number of Rewards customers we have for our location because we can now look up those who registered with another store. Overall, I am really happy with the new Ace functionality.”
Ace Hardware is a retail cooperative that allows its dealers to remain independent and community based, and ECi RockSolid is committed to serving the independent LBMH dealer to help them grow and prosper. To read more about RockSolid, please visit lbmh.ecisolutions.com/rocksolid.
The ECi Software Solutions family of companies provides business and e-commerce solutions, offering on-premise and cloud-based technologies. For 30+ years, ECi’s companies have served the manufacturing, office equipment, office supplies, contract office furniture, lumber and building materials, hardware and jan/san sectors. Privately held, ECi is headquartered in Fort Worth, Texas, USA, with offices and companies throughout the U.S., Australia, England and the Netherlands. For information, email firstname.lastname@example.org, visit www.ECiSolutions.com, or call (800) 959-3367.