PLEASANTON, Calif. – April 1, 2014 – Ellie Mae® (NYSE: ELLI), a leading provider of enterprise level, on-demand automated solutions for the residential mortgage industry, today reported on recent outages that have made Ellie Mae’s Encompass services unavailable to users.
Ellie Mae has detected unusually high demand for services consistent with an external malicious attack characteristic of a distributed denial of service (DDoS). The Company has taken actions to isolate the suspicious activity and prevent future unwarranted access. Ellie Mae’s technical operations teams are continuing their work to restore full functionality for Encompass users.
There is no evidence of any data breach and the Company confirmed that client data and personal borrower data remain secure.
Commenting on the situation, Sig Anderman, founder and chief executive officer of Ellie Mae, said: “We recognize the critical role our services play in enabling our clients to serve their customers and deeply regret the inconvenience and delays they are experiencing. The performance and security of our platform is our number one priority. We are doing everything within our power to restore full operations as soon as possible.”
Ellie Mae has also engaged with third party security forensic specialists to collect evidence to determine appropriate steps with authorities.
Ellie Mae is providing regular updates to its clients and on elliemae.com/network-status.
About Ellie Mae Ellie Mae, Inc. (NYSE: ELLI) is a leading provider of on-demand automation solutions for the mortgage industry. The Company offers an end-to-end solution, delivered using a Software-as-a-Service model that serves as the core operating system for mortgage originators and spans customer relationship management, loan origination and business management. The Company also hosts the Ellie Mae Network™ that allows Encompass® users to electronically conduct business transactions with the lenders and settlement service providers they work with to process and fund loans. The Company’s offerings include the Encompass and DataTrac® mortgage management software systems.
Ellie Mae was founded in 1997 and is based in Pleasanton, California. To learn more about Ellie Mae, visit www.EllieMae.com or call 877.355.4362.
© 2014 Ellie Mae, Inc. Ellie Mae®, Encompass®,, Ellie Mae Network™, Total Quality Loan™ program and the Ellie Mae logo are registered trademarks or trademarks of Ellie Mae, Inc. or its subsidiaries. All rights reserved. Other company and product names may be trademarks or copyrights of their respective owners.