EMC Infra launches new online Readiness Assessment for Service Catalog
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27thNovember , 2008
Revealing a clear strategy for better IT-to-Business communication
EMC Infra has launched a new ‘Readiness Assessment’, designed to help all types of organisations measure their readiness for an ITIL Service Catalog, and select the implementation strategy most appropriate to them. The instant online assessment atwww.infra.co.uk/readinessprovides ‘next steps’ and advice for those considering a Service Catalog as part of an initiative to bridge the communication gap between the Business and IT.
According to EMC Infra Managing Director Nathan Brumby, “ITIL V.3 has underlined how fundamental effective communication between IT departments and the wider business is to IT Service Management best practice - as well as to business success in today’s tougher markets. It is also the only way to ensure recognition within the wider business of the vital role that IT plays.”
“EMC Infra is launching this simple and objective way for IT departments to kick-start their Service Catalog using an effective implementation approach that matches their organisation’s ITIL maturity and specific goals.”
Positioned as a central component of the Service Portfolio within ITIL V.3, the Service Catalog contains a detailed list of services provided to the Business by IT. It establishes a shared view of priorities, focus, vision and goals, and provides a framework for developing productive IT-to-Business dialogue that improves IT’s ability to respond to business needs.
About EMC
EMC’s Infra, Smarts and Voyence product families support and enhance end-to-end Service Automation in enterprise organisations. Developed on the foundations of ITIL best practice, EMC’s IT Service Management Suite delivers visibility, insight and control by enabling and improving the Service Desk function, service-centric CMDB and CMS population and federation, as well as key processes related to workflow, Incident, Problem, Event, Change, Configuration Management and ensuring IT compliance.
EMC Corporation (NYSE: EMC) is the world’s leading developer and provider of information infrastructure technology and solutions that enable organisations of all sizes to transform the way they compete and create value from their information.
Information about EMC’s IT Service Management Suite can be found atwww.EMC.com andwww.infra.co.uk
Press Contact
Janet Willis
PurpleMoon
Tel: 07071 225 906
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EMC is a registered trademark of EMC Corporation. All other product and company names herein may be trademarks of their respective owners.
This release contains “forward-looking statements” as defined under the Federal Securities Laws. Actual results could differ materially from those projected in the forward-looking statements as a result of certain risk factors, including but not limited to: (i) adverse changes in general economic or market conditions; (ii) delays or reductions in information technology spending; (iii) our ability to protect our proprietary technology; (iv) risks associated with managing the growth of our business, including risks associated with acquisitions and investments and the challenges and costs of integration, restructuring and achieving anticipated synergies; (v) fluctuations in VMware, Inc.’s operating results and risks associated with trading of VMware stock; (vi) competitive factors, including but not limited to pricing pressures and new product introductions; (vii) the relative and varying rates of product price and component cost declines and the volume and mixture of product and services revenues; (viii) component and product quality and availability; (ix) the transition to new products, the uncertainty of customer acceptance of new product offerings and rapid technological and market change; (x) insufficient, excess or obsolete inventory; (xi) war or acts of terrorism; (xii) the ability to attract and retain highly qualified employees; (xiii) fluctuating currency exchange rates; and (xiv) other one-time events and other important factors disclosed previously and from time to time in EMC’s filings with the U.S. Securities and Exchange Commission. EMC disclaims any obligation to update any such forward-looking statements after the date of this release.
For more information on our products and servicesContact EMC Infra
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