Enigma Announces Electronic Parts Catalog Software for Oil and Gas Equipment Manufacturers

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BURLINGTON, Mass.---June 8, 2009---Enigma Inc., the leader in aftermarket service and support technology, has released a new version of the Enigma InServiceElectronic Parts Catalog (EPC),with functionality that meets the needs of oil and gas equipment manufacturers and their diverse customer base of distributors, equipment operators and field service engineers.
 
Oil and gas original equipment manufacturers (OEMs) use the Enigma InService EPC software to automate the process of publishing and delivering product, parts and service information and to enable their customers to more easily identify and order OEM service parts. By ensuring accuracy and simplifying parts identification and procurement, OEMs increase their aftermarket share and profitability.

The new version of Enigma InService EPC provides advanced access control and additional multi-lingual support, which are critical features for OEMs that have a global network of distributors, operators and field service engineers. The access control features provide organizations with the ability to segregate both content and application functionality based on user ID and log-in. The multilingual support can display both the EPC graphical user interface and the service information in multiple languages. Users have the ability to change the current language from a drop down menu and set the preferred language according to the user ID and log-in.  

TheEnigma InService Electronic Parts Catalog (EPC) solution also integrates with back-end enterprise applications such as enterprise resource planning (ERP), enterprise asset management (EAM), order processing, diagnostic, warranty and parts inventory systems.

“Customer satisfaction with aftermarket parts and service information helps drive the OEM’s parts and service market share," said Jonathan Yaron, President and CEO of Enigma. "OEMs need technology that can quickly and accurately publish, update and distribute all of their aftermarket information in a user-friendly environment that streamlines the part identification and ordering processes; otherwise, service technicians and parts managers are likely to buy the parts from an alternate supplier that can better support their needs.”

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About Enigma InService EPC benefits

Download the InService EPC fact sheet

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