Epson Takes Number 1 Spot Overall in Video Display Category and Leads Dealer Support Parameters in 2013 Supplier Loyalty Test
January 15, 2014
Inside Track Award
LONG BEACH, Calif. – Jan 15, 2014 – Epson, the number one selling projector brand worldwide[i], today announced that for the sixth year in a row, it earned the number one spot for Home Video Display companies in the 2013 Supplier Loyalty Test conducted by inside track. The Supplier Loyalty Test is an annual independent North American survey of consumer electronics specialist retailers and custom installers that grades companies on a range of issues directly impacting dealers, including product innovation and reliability, technical service and training, and distribution and pricing.
“Epson continues to provide dealers with an outstanding video display experience from start to finish as evidenced by this year’s survey results,” said Gisela Schoell, editor, inside track. “Moreover, Epson had 29 percent more dealer evaluations than last year, and surpassed every other video vendor in the survey in the number of dealers who evaluated them, underscoring the high brand loyalty Epson enjoys among dealers. I congratulate them on this well-deserved honor.”
Epson finished in the top three for 13 out of 16 categories, earning first place in survey parameters assessing dealer support, including Resolution of Service Issues, Quality of Sales Representatives, Just-in-Time Delivery, and Ease of Doing Business. Epson also ranked first in the group on Inventory Turns. Other rankings include second place in Product Innovation, Appropriate Assortment, Distribution Policies that Support Specialists, Product Changes/Price Protection, Specialist Oriented Business Programs, Technical Support, and Dealer Training.
“We work very hard to build state-of-the-art products that are backed by an industry-leading service and support network to provide our dealers, installers and their customers with a seamless experience,” said Richard Miller, group product manager, Projector Marketing and Development, Epson America. “We are humbled to be recognized by these industry professionals, as they are an irreplaceable part of the channel ecosystem.”
Dealers from 43 U.S. states and six Canadian provinces participated in the 2013 Supplier Loyalty Test survey. More information regarding the survey and results can be found at www.inside-track-online.com.
Epson is a global innovation leader whose product lineup ranges from inkjet printers and printing systems, 3LCD projectors and industrial robots to sensors and other microdevices. Dedicated to exceeding the vision of its customers worldwide, Epson delivers customer value based on compact, energy-saving, and high-precision technologies in markets spanning enterprise and the home to commerce and industry.
Led by the Japan-based Seiko Epson Corporation, the Epson Group comprises more than 73,000 employees in 94 companies around the world, and is proud of its ongoing contributions to the global environment and the communities in which it operates. Epson America, Inc. based in Long Beach, Calif. is Epson’s regional headquarters for the U.S., Canada, and Latin America. To learn more about Epson, please visit: www.epson.com.
Note: EPSON is a registered trademarks of Seiko Epson Corporation. All other product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks.