Lisbon, Portugal, March 24, 2014 – Altitude Software, a leader in unified customer interaction solutions, today announced it has appointed Miguel Vital as Chief Technology Officer.
Miguel Vital’s mission will be to drive the continued innovation that has powered Altitude Software next generation customer interaction solutions, ensuring that Altitude uCI solutions maximize results in the contact center and help achieve true customer engagement. He will be in charge of the product life cycle, managing the Research & Development (R&D) and the Product Management teams.
“We devote enormous resources to innovation and to deliver agile, next generation software solutions for effective customer engagement” states Mr. Vital. “Altitude uCI is a unique solution in achieving true media blending and in accelerating the creation of services and campaigns. We have a great track record in delivering a modular, scalable solution that easily integrates with existing applications leveraging previous investments"
Miguel Vital has over 17 years' experience in contact center solutions technological development and innovation, lately in charge of Altitude Software Research & Development. He held several technical and management positions within Altitude Software R&D and was key in enabling every major product release in the last decade. Miguel Vital has a Master’s degree in Computer Science from Universidade Nova de Lisboa, and a Post-Graduation in Management from Universidade Católica Portuguesa.
“Altitude uCI is a solution that handles billions of interactions from thousands of businesses daily, helping companies deliver great customer service, marketing and sales, using interaction channels such as voice, email, social media, mobile applications, etc.” stated Mr. Alfredo Redondo, Altitude Software CEO. "Miguel’s extensive experience and great track record will help ensure that we continue to deliver outstanding business results in contact centers, from true media blending to true customer engagement, with next generation customer interaction software solutions”.
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all channels throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.