According to a recent Associated Press story, HealthCare.gov, the online portal to taxpayer-subsidized health insurance, has slower than average website speeds when compared to major private healthcare insurer websites.
The findings, which were identified by Compuware, a Detroit company that measures website performance, showed HealthCare.gov averaged nearly nine seconds to load, lagging far behind leading private health insurance sites that average just under five seconds of load time.
Concerns about the sub-par website speed have many individuals questioning its ability to handle an abundance of traffic as open enrollment on the federal health care website ends on March, 31. Michael Smith, Compuware’s vice president for engineering, said in the AP story, “As a taxpayer I’d be thinking, did we get our money’s worth? I’d be very concerned coming up against a deadline. … My main concern is how would this site stand up under load?”
Despite these findings, Health and Human Services Department spokesman Aaron Albright believes the site’s performance is acceptable. He noted that HealthCare.gov recently had more than 1 million visits and was holding up well. If demand on the site begins to spike, Albright said technicians have built a system which creates a virtual “waiting room” where people can hold for a short period of time.
HealthCare.gov’s slow website speed has many questioning its ability to handle the influx of traffic that will likely occur as deadlines occur, but White House officials believe the site is prepared.