Respected Industry Veteran Lance Fried to Speak on Social Media and Emerging Channels Panels
SAN RAMON, CALIF. – May 7, 2014 –, Five9, Inc. (NASDAQ: FIVN), a pioneer and leading provider of cloud contact center software, will be exhibiting and speaking at the International Customer Management Institute’s (ICMI) Contact Center Expo, May 6-9, 2014 at the San Diego Convention Center. Lance Fried, senior vice president of social and mobile at Five9, will be speaking on two thought leadership panels. The first panel will focus on the impact of social media and strategies for social customer care. The second will be a discussion on the emerging channels contact centers need to pay attention to.
The 'Thought Leadership Desk' panel sessions provide an opportunity for attendees to hear ICMI interview technology leaders, Global Contact Center Award winners, event speakers, contact center celebrities, and other industry thought leaders. Fried will be joined on the social panel by executives from Mitel, Genesys and Execs in the Know. He will also be on the emerging channels panel with Penn Foster and USAN.
Five9 recently sponsored research from ICIMI on social customer care, which identified the top 8 challenges preventing companies from providing customer care on social media. Download the Full Report, Social Playbook, and see the Infographic here.
Who: Lance Fried, senior vice president of social and mobile at Five9
What: ICMI Thought Leadership Panel: Social
ICMI Thought Leadership Panel: Emerging Channels
When: Thursday May 8, 2014; 12:00 p.m. PDT
Thursday May 8, 2014; 1:00 a.m. PDT
Where: Contact Center Expo & Conference, San Diego, CA