Altitude offers a complete and reliable IP switch specially tuned for contact centers.
Altitude vBox is based on Open-source Asterisk optimized for usability, performance, fault tolerance, scalability and direct integration with Altitude uCI. All the features of suite are available including multimedia blending unified monitoring and reporting.
It includes IP predictive dialing with call classification, IP voice recording and an IP Voice Portal. It is the right solution for fast deployment of state-of-the art IP contact centers, whether new sites or a tie into legacy infrastructures, allowing innovation in several areas, such as home-based agents, without increasing costs.
Depending on the operational needs of each organization, the new VoIP center can be up and running in days, thanks to the fast hardware procurement and the pre-integration between the two solutions.
Freedom of choice
Altitude vBox allows a smooth and fast transition to VoIP. Altitude uCI solutions are able to coexist and run simultaneously over existing PBX equipment and Altitude vBox.
True to its "Freedom of Choice" commitment, Altitude uCI is compatible with existing PBXs and IP-PBXs. Moreover, the open architecture of our solutions also integrates with existing contact center solutions and preserves investments in traditional systems, while providing a platform for future applications.