Gartner Places Convergys in Leaders Quadrant for Second Year in a Row; Recognized for Global Customer Management Contact BPO Sec

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January 08, 2013

(Cincinnati; January 8, 2013) - Convergys Corporation (NYSE: CVG), the global provider of customer management staffing solutions, today announced it has, for the second year in a row, been positioned by Gartner in the Leaders Quadrant in the leading industry-analyst firm's rating of the Customer Management Contact Center sector for worldwide business process outsourcing (BPO).

Gartner places firms in four quadrants along two axes - ability to execute and completeness of vision.  The highest evaluation - for both execution and vision - places a firm in the Leaders Quadrant, which Gartner has placed Convergys in for two years running.

"We're proud to have once again been placed in Gartner's Leaders Quadrant for Customer Management Contact Center, BPO Worldwide," Convergys President and Chief Executive Officer Andrea Ayers said.  "Our focus is on serving our customers in ways that not only help them meet their current goals but place them in a position to be able to adapt quickly to new opportunities and challenges as they arise."  

About Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings.  Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact.  Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Convergys

As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agent, technology, and analytics solutions. Our actionable insight stems from handling billions of customer interactions annually for our clients. Visit www.convergys.com to learn more.

News Source : Gartner Places Convergys in Leaders Quadrant for Second Year in a Row; Recognized for Global Customer Management Contact BPO Sector