The Grand Opera House awarded WorldHost status for a second time

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Published August 8, 2017

Staff at the Grand Opera House, Belfast have renewed their commitment to delivering superior customer service by achieving their WorldHost Recognised Business certification for customer service excellence for a second time.

Businesses gain WorldHost Recognition when 50% of its front line staff have completed any of the WorldHost programmes. WorldHost is a world-class customer service training programme that aims to give businesses in the tourism, hospitality, travel, passenger transport and retail sectors a competitive edge in this time of opportunity.

The courses completed include Principles of Customer Service designed to give front line staff the skills and knowledge necessary to deliver excellent customer service. Along with Customers With Disabilities programme that equips staff with the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively.

The WorldHost Programme has been developed for the Northern Ireland market by Tourism NI and People 1st, the workforce development expert for the hospitality, tourism, travel passenger transport and retail industries. Training for the Grand Opera House was delivered by Siofra O’Reilly from SORT Training.

The WorldHost Recognition Certificate is valid for two years and is renewable on completion of a refresher course.

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