Leading Onboard Retail Technology Provider Selects Dublin as Global Hub for Customer Care & Extension of Product Innovation Lab
GuestLogix Inc. (TSX: GXI), the leading global provider of onboard retail and payment technology solutions to airlines, rail operators and the passenger travel industry, today announced the launch of its Global Customer Support Centre (GCSC) in Dublin, Ireland later in 2014. The Company will continue to support its more than 80 clients out of its regional head offices in London, Dallas and Hong Kong, and will also extend its Product Innovation Lab from its Moncton, Canada location to Dublin, Ireland to support both current and burgeoning relationships in the area.
“At GuestLogix, we continue to survey the needs of our customers and balance that against our growth efforts across the globe,” said GuestLogix President & CEO, Brett Proud. “As the leading technology provider in our field, it made perfect sense for us to bolster our presence in the area as we currently service both major carriers located in Ireland and see extensive strategic partner opportunities within the region. We are also very much aware of the extensive talent pool that resides within Dublin and elsewhere in Ireland, which will help support our growth initiatives.”
In addition to two of the industry’s major airline brands, Dublin is also home to several travel technology companies specializing in ancillary revenue solutions outside of the aircraft cabin. GuestLogix will be opening its Global Customer Support Centre in Dublin in the Fall of 2014. In late 2013, Invest NB announced GuestLogix will be opening its new Product Innovation Lab in Moncton, Canada this year. The GCSC in Dublin will augment the Moncton-based development centre for GuestLogix’ next generation solutions as well as provide technical customer support experts able to travel on-site to customers in Ireland, the rest of Europe and around the globe when necessary.
“IDA Ireland is in active discussions with GuestLogix about coming to Dublin,” said Barry O’Leary, CEO, IDA Ireland. “IDA Ireland has established a dedicated division to attract early stage fast growth companies to Ireland and GuestLogix would be a welcome addition to the existing tech cluster in the city. GuestLogix is an example of a fast growth cloud-based software company, in this case serving the global travel industry. IDA looks forward to engaging with the company about their Irish operations.’’
“Our regional head offices in the UK, Dallas and Hong Kong remain solid and will continue to support our valuable customers and partners,” said GuestLogix Chief Operating Officer, Patrick O’Neill. “This move to have a high-quality development and client service workforce in Dublin will only act to strengthen our teams around the world and provide key resourcing for the development of our next-generation solutions while establishing close proximity to key customers and partners in Ireland and the rest of Europe.”
GuestLogix anticipates a significant number of jobs to be created in Dublin, Ireland within the first 24 months of the establishment of its Global Customer Support Centre. Key positions will include roles in software development, technical architecture, and client management.
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For more information:
Dan Thompson, GuestLogix
Senior Vice President, Global Strategy & Investor Relations
GuestLogix Inc. (TSX: GXI), is a global leader in comprehensive retail solutions delivered to the passenger travel industry, both onboard and off-board. Bringing over a decade of expertise as the industry’s most trusted onboard transaction processing partner to airlines, rail operators and elsewhere in the passenger travel industry, GuestLogix powers the industry’s growing reliance on ancillary revenue generation. Both direct to operators as well as through partnerships with global leaders in catering, duty-free, inflight entertainment and self-service retail experts, the Company provides the payment services touching over 1 billion travelling consumers each year. GuestLogix' global headquarters and centre for product innovation is located in Toronto, with regional head offices located in Dallas, London and Hong Kong. More information is available at www.guestlogix.com.
This news release includes certain forward-looking statements that are based upon current expectations, which involve risks and uncertainties associated with GuestLogix' business and the environment in which the business operates. Any statements contained herein that are not statements of historical facts may be deemed to be forward-looking, including those identified by the expressions "anticipate", "believe", "plan", "estimate", "expect", "intend", and similar expressions to the extent they relate to the Company or its management. The forward-looking statements are not historical facts, but reflect GuestLogix' current expectations regarding future results or events. These forward-looking statements are subject to a number of risks and uncertainties that could cause actual results or events to differ materially from current expectations, including the matters discussed under "Risks and Uncertainties" in the Filing Statement filed on May 12, 2014 with the regulatory authorities. GuestLogix assumes no obligation to update the forward-looking statements, or to update the reasons why actual results could differ from those reflected in the forward-looking statements.