Healthtec Software Improves Efficiencies and Enhances Customer Service Using Soffront Software for Ten Years

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Fremont, California, May 11, 2009– Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that HealthTec Software, Inc. has used Soffront CRM companywide for 10 years to save time, improve efficiency, and enhance customer service. HealthTec Software (www.healthtec-software.com) is a leading provider of electronic medical records and practice management software.

HealthTec originally purchased Soffront software in 1999 to assist their development department in tracking design requests and program fixes. In 2002, HealthTec added the Soffront Helpdesk and Sales modules to improve technical support as well as customer service and sales functionality. In 2003 HealthTec added even more functionality and purchased the Soffront Customer Portal module.

“We have been a customer of Soffront for ten years. During that time, I have been impressed with Soffront’s ability to customize their product to match the real-world workflow of our business,” explained Andre Fidellow, Vice President of HealthTec. “As our business has changed, Soffront has been able to change with us, moving their CRM product forward. Year after year, Soffront meets our ever-changing needs by providing time-saving and business enhancing features.”

Soffront CRM provides HealthTec with a single, efficient CRM application that manages HealthTec’s software development, help desk, sales, marketing, and customer support. “Efficiencies in our company are greatly increased because our entire organization is connected to one system,” Fidellow. “Using Soffront CRM, we can quickly and easily communicate any and all details regarding our clients, software, and services.”

Soffront is continually updating its software to meet the growing needs of today’s businesses. “In today’s difficult economy, it is imperative that we provide customers with a comprehensive solution that improves productivity, enhances customer satisfaction, and increases profitability,” said Manu Das, Soffront president and founder. “When compared with other mid-market CRM solutions, we continue to lead the competition in configuration, price, and functionality.”
 

About Soffront

Soffront Software Inc. has the experience, technology and focus for mid market companies seeking CRM solutions. A CRM pioneer since 1992, Soffront spans the enterprise with integrated CRM: sales, marketing, customer service, knowledge base, helpdesk, project management, asset/inventory management, order processing, defect tracking and more. Soffront’s installed base includes Fortune 500 companies, small to mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable.

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