Hollyoaks actors back Exam Results Helpline

The Exam Results Helpline is being backed this year by leading Hollyoaks actors Jazmine Franks (Esther Bloom) and Alfie Browne-Sykes (Jason Roscoe).

The helpline, funded by the Department for Education, handles thousands of calls every year from students all around the country and is seen as a lifeline to those who don’t know where to turn once they have got their exam results.

Alfie Browne-Sykes who plays Jason Roscoe in Hollyoaks said: “Playing Jason, who has just taken his A-Levels on Hollyoaks, reminds me how stressful it can be during the exam period! It’s so important that students don’t feel alone once they get their results and the helpline provides support to those who need it. It’s not all about University either, if like me callers don’t want to go into Higher Education, the advisers can provide information on other options including careers, gap years and vocational learning.”

The Exam Results Helpline number 0808 100 8000 is a free telephone helpline staffed by independent and highly experienced careers advisers. For the first time, this year Careers Advisers will also be proving help and guidance on and .

Students across the UK who have received their exam results (A levels, GCSEs and equivalent qualifications) can call in to talk through their options and to get advice about their future learning and career options.

Jazmine Franks who plays Esther Bloom in Hollyoaks said: “I am really pleased to be able to represent the Exam Results Helpline. I remember what it’s like to get A level results and the various emotions and pressures that come with results day.

"It would have really benefitted me to know there was a helpline available in case I didn’t get the results I needed for university and so raising awareness of the helpline among students is something I’m very pleased to be a part of.” To see Jazmine talking about the Exam Results Helpline click here.

The Helpline is open throughout the exam results period, this year running between Thursday 14 and Saturday 23 August for students receiving exam results in England, Wales and Northern Ireland*.

The busiest time is always A-level results day, which is Thursday 14 August this year.  Last year, the helpline received over 6,000 calls.

If a student is reconsidering their options based on results they have or have not achieved, they should contact the Exam Results Helpline on 0808 100 8000 from 14 August.

If a student has a specific query about their university application, they should contact the UCAS Contact Centre on 0871 468 0 468.

For further information, visit www.ucas.com/examresultshelpline


Media contact
Victoria Ward
t. 01242 544761
m. 07875 155020

Notes to editors

*The Helpline opens on Tuesday 5 August for students receiving exam results in Scotland and Thursday 14th August for students receiving exam results in the rest of the UK.

Available on request: audio, celebrity interviews, case studies, case study videos, interviews with advisers, high-res photographs.

What is the Exam Results Helpline (ERH)?

The Exam Results Helpline offers free, expert and independent information and advice to students who receive higher or lower exam results than expected and need to explore alternative options for their futures. Calls are free from landlines and selected mobile networks.

Supporting existing education and careers advice channels, the helpline opens once a year across the A-level, GCSE, Scottish Standard, Higher, Advanced Higher and Intermediate exam results period - offering a lifeline to students who don’t get the grades they expect and want to continue into further/higher education or pursue different routes such as re-training, careers, finding employment or taking gap years. 

Each helpline adviser is fully trained with at least five years’ experience working in a careers based role and a relevant qualification. 

The only careers helpline with access to specific Confirmation and Clearing data via UCAS, information and advice offered is timely and accurate, including: