FRAMINGHAM, Mass.,April 27, 2009– Three new demand-side reports from IDC provide visibilityinto U.S. enterprise perceptions of application services providers in the areasof modernization, outsourcing (AO), andtesting. Results indicate that brand perception plays a major role ininfluencing end user views of the providers' service capabilities. Thesestudies show that IBM, Microsoft, Oracle, HP-EDS, Accenture, and SAP are allindustry leaders from a U.S. enterprise perspective.
"During this recessionary period, as customers aredriving toward greater cost savings and operational efficiencies, serviceproviders need to highlight both the tactical and strategic value propositionof their services. Companies are looking for providers who offer a strong, well developedset of capabilities, from industry and technology expertise, to collaborativecommunication skills, to tools and knowledge to optimize modernization andtesting processes and manage portfolio change," stated RonaShuchat, director, Application Outsourcing Services.
Key findings from these studies include:
The three IDC studies included in this series are:
The above studies are based on a demand-side surveyinvolving more than 400 U.S. respondents where IDC asked end users (both buyersand non-buyers) about their adoption plans and preferences for a range ofdiscrete and bundled third-party application services, and their perceptions ofvendors to effectively deliver on such services. In these reports, vendors aregiven not only a framework of those players that appear to have competitiveadvantage as related to customer perception in these areas but also keycharacteristics of providers that enable such advantage.
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