Information Builders Receives 2018 Stevie Award for Sales and Customer Service

Information Builders's picture
Awards Program Recognizes Self-Service and Planning Initiatives Developed to 
Support High Customer Satisfaction

Information Builders, a leader in business intelligence (BI), analytics, and data management solutions, today announced that it was honored with a Silver Stevie Award in the Customer Service Department of the Year – Computer Software (100 or more employees) category in the 12th annual Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales and Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.

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After evaluating more than 2,500 nominations from across industries, winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. The awards were presented to honorees during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, NV. The award is the latest recognition received by Information Builders’ customer service team for its commitment to enhancing organizations’ ability to make the most of their BI, analytics, and data management solutions.

This year’s honor recognizes three customer-driven innovations that Information Builders’ Worldwide Customer Services department developed to support the highest levels of customer satisfaction, including:

  • The Magnify Search initiative that enables customers to leverage an upgraded self-service search capability to quickly find answers to technical questions
  • A new Technical Support resource center that is designed to support upgrade planning between WebFOCUS releases
  • The new self-service search capability and updated resource center that tackles more than 15,000 traditional support requests received each year

Michael Gallagher, president, Stevie Awards, said:
All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition.

Dan Ortolani, senior vice president of Worldwide Customer Services, Information Builders, said:
“We are honored to be recognized with a Stevie Award for our customer service initiatives and efforts. Information Builders is committed to continually improving our service offerings so that customers can better use our solutions, improve their operations, and make their lives easier. We will continue to strive to develop new and innovative services in the future that deliver the highest levels of customer service.”

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.

Sponsors of the 12th annual Stevie Awards for Sales & Customer Service include HCL Financial Services, Rant & Rave, Sales Partnerships, Inc. and ValueSelling Associates, Inc.

About Information Builders

Information Builders provides the industry's most scalable software solutions for data management and analytics. We help organizations operationalize and monetize their data through insights that drive action. Our integrated platform for business intelligence (BI), analytics, data integration, and data quality, combined with our proven expertise, delivers value faster, with less risk. We believe data and analytics are the drivers of digital transformation, and we’re on a mission to help our customers capitalize on new opportunities in the connected world. Information Builders is headquartered in New York, NY, with global offices, and remains one of the largest privately held companies in the industry.

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