BI Provider Honored for Exemplary Worldwide Customer Support Services
New York, NY, July 28, 2014
Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, today announced that the company has been honored with a silver Best in Biz International Award in the Support Department of the Year category. This recognition speaks to Information Builders’ dedication to providing top-level support services to complement its advanced BI and analytics solutions and increase customer success.
With more than 60 global locations, Information Builders has a strong international presence and serves tens of thousands of customers worldwide. Information Builders’ Customer Service department, led by Senior Vice President Dan Ortolani, demonstrates an unyielding commitment to providing a wide range of support services to the entire global customer base across the company’s intelligence, integration, and integrity product lines. The department not only performs highly with day-to-day requests, it also excels at larger challenges, like migrations and product upgrades. The group’s unwavering support and ability to effectively partner with customers to enhance services helps ensure that queries are resolved quickly so users across the globe can reap the full benefits of the company’s powerful solutions.
“Having access to high-performing BI tools is only half the battle in gleaning meaningful business insights; helpful, efficient support services are also vital to ensure that the solutions are used to their full potential and that users are enjoying their complete benefits,” said Gerald Cohen, president and CEO of Information Builders. “Information Builders prides itself not only on our top-of-the-line offerings, but also on the unwavering global customer and technical support that comes with them. Being honored with a Best in Biz International Award speaks to our ongoing dedication to support services and the recognition of their importance for our users.”
More than 200 public and private companies representing all sectors of the economy from more than 30 countries competed in Best in Biz Awards’ second annual international program. Winners of Best in Biz Awards International 2014 were determined based on scoring from a panel of 27 judges drawn from top-tier news, business, finance, and technology publications and media outlets from 17 countries.
“Information Builders’ consistent, high-quality customer support services have played a significant role in helping Ace revolutionize our reporting, analysis, and information delivery across the enterprise,” said Tim Brynda, software engineering analyst, Ace Hardware. “The company's exceptional support team was a key factor in Ace's initial decision to engage with the provider, and the unwavering support we continue to receive has kept us loyal customers ever since. It’s evident that Information Builders understands the importance of backing its BI tools with world-class support services, and the team’s dedication is felt on a daily basis."
This distinction comes on the heels of recognition from the American Business Awards in June, where Information Builders was honored in the Department of the Year and Support Staffer of the Year categories. The continued, independent recognition of the company’s support department is testament to the exemplary worldwide service that it delivers.
About Information Builders
Information Builders helps organizations transform data into business value. Our software solutions for business intelligence and analytics, integration, and data integrity empower people to make smarter decisions, strengthen customer relationships, and drive growth. Our dedication to customer success is unmatched in the industry. That’s why tens of thousands of leading organizations rely on Information Builders to be their trusted partner. Founded in 1975, Information Builders is headquartered in New York, NY, with offices around the world, and remains one of the largest independent, privately held companies in the industry. Visit us at informationbuilders.com, follow us on Twitter at , like us on , and visit our LinkedIn page.