InfoTrends Assesses Service Expansion Opportunities for Document Outsourcing in Developed Global Markets

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(Weymouth, MA) January 30, 2012...InfoTrends has announced it will be launching a new three-region study surrounding the document outsourcing market which will offer a global view including the regions of North America (U.S., Canada), Europe (France, Germany, U.K.), and Asia Pacific (Australia). As companies increase business process automation and leverage data to drive decision making and customer communications, the relevance of existing outsourcing contracts is in decline.  Service Expansion Opportunities for Document Outsourcing  will take a look at how growing demand for digital services that support multi-channel communications and enable a mobile knowledge work force is leaving enterprise accounts at a loss due to lack the talent, technology, and time to implement and manage these systems.

“Savvy and forward-thinking document outsourcing providers are in a unique position to help customers transition to more effective communication platforms,” commented Matt Swain, Associate Director at InfoTrends. “This study will identify emerging services opportunities and offer a road map for document outsourcing providers to build new businesses around them.”

Through extensive primary and secondary research in key industries and regions, InfoTrends intends to provide information surrounding:

• Emerging services opportunities beyond traditional document outsourcing
• Growth potential by service category and geographic region
• Critical staffing and technology requirements for competitive differentiation
• Customer requirements and concern in key vertical industries
• Leading players by service category for potential partnership or acquisition
• Pricing, bundling, and marketing strategies
• Propensity to outsource and estimate the range of contract values by source category

The results of this study will be available by region and will provide vertical insight for financial services and insurance in addition to a comprehensive view across other key verticals such as healthcare, legal, manufacturing, retail/wholesale, and telco/utility.

For more information or to sign up as a participant, contact Scott Phinney at +1 781 616 2123 or e-mail scott_phinney@infotrends.com . Early subscriber discounts are available through February 29, 2012.

InfoTrends, a Questex company, is the leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. We provide research, analysis, forecasts, and advice to help clients understand market trends, identify opportunities, and develop strategies to grow their businesses. Additional information about InfoTrends is available on the Web at  www.infotrends.com .

Copyright 2012 InfoTrends. All rights reserved. Reproduction or reuse of InfoTrends materials is strictly prohibited without prior written consent.

For media inquiries contact Donna O'Malley at +1 781 616 2116 or  donna_omalley@infotrends.com .

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