08 Jul 2014
INI AudioForms™, an automated forms application is compatible with key Avaya IVR contact center solutions
Helps businesses by providing an easy-to-use, web-based application for creating, implementing and analyzing interactive voice forms.
TUALATIN, OR — Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced that INI AudioForms™ is compliant with key Contact Center solutions from Avaya, a global provider of business collaboration and communication software and services.
INI AudioForms helps businesses collect data and valuable customer feedback by phone. As a robust alternative to voicemail forms, data is segregated for enhanced reporting capabilities. Callers benefit from a more natural interface that allows them to speak responses or make selections using their telephone keypad, providing a maximum level of convenience. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Experience Portal 7.0 and Avaya Proactive Outreach Manager 3.0.
INI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, INI is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"We're pleased that INI AudioForms has successfully completed DevConnect compliance testing. With INI AudioForms, contact center administrators can automate the entire form creation process for surveys, reports, information requests, and even sales orders which helps organizations capture data quickly and efficiently."
-- Gary Van Gordon, Vice President, INI
"INI AudioForms helps enterprise level organizations automate data collection to enhance customer engagement and capture real-time feedback to aid in continuous improvement initiatives. Innovative applications like INI AudioForms link the robust features of Avaya products with actual business needs strengthening our position as a provider of business collaboration and communications solutions."
-- Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
About Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities, and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely positions INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of contact center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers. For more information, call +1.800.732.3236 or visit