Italian Grocery retailer, further strengthens relationship with JDA, by investing in store productivity solutions that will improve customer satisfaction

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Scottsdale, Ariz. – March 10, 2014 – , today announced that Aspiag Service S.r.l. (Despar Northeast),the largest among the companies that form the food & grocery consortium Despar Italy, has selected JDA Space and Category Management solutions in the fourth quarter of 2013 to improvestore productivity, optimize space allocations and increase both profitability and customer satisfaction.

 

Aspiag Service manages 206 Despar, Eurospar and Interspar branded branches, for more than 6,500 associates, supplying almost 350 independent food & grocery retailers, who also operate under the umbrella of Despar organization. Aspiag Service runs its Despar and Eurospar markets as typical neighborhood stores. Aspiag Service operates by leveraging two assets, the deep relationship and attention to the local community, which is the most conspicuous legacy of the brand, and the close relationship with the parent company, SPAR Austria.

 

Challenged with providing excellent customer service in a very competitive market, Aspiag Service identified the need to improve service to its customers by matching merchandise strategies with the way consumers shop. That included decreasing stock-related costs by determining how much product to sell, how long it will take to sell it, and how much to keep in stock; optimizing space and assortment; improving category strategy decisions at store level through a better collaboration workflow and increasing efficiency by constantly monitoring shelf space availability, and assortment/product fit with the fixture.

 

Aspiag Service chose JDA due to its deep and proven experience in the retail industry and its category management domain expertise. JDA Space and Category Management solutions can help Aspiag Service increase data integrity and consistency, improve store productivity, increase profitability and customer satisfaction, provide timely access to information organization-wide, optimize space allocations, reduce markdowns and merchandise transfer costs, eliminate inaccurate assortments, and increase customer satisfaction with demand-driven planning.

 

Aspiag Service is deploying JDA’s analytic-driven space management solutions to enable the efficient creation of planograms that are optimized to local consumer demand patterns and promotional activity across store formats and clusters. By delivering localized and customer-centric fixture displays, Aspiag Service will drive improved shopper satisfaction, which translates into increased sales and space profitability. More accurate planograms will help increase store compliance and support a consistent brand image across stores and categories.

 

The project will be supported by implementation alliance member, Athena Retail Consulting.

 

Aspiag is strongly focused on customer service excellence,” said Paolo Crea, CIO, Aspiag Service. “We want to deliver to our customers the best shopping experience by responding to their expectations of assortment and price. JDA solutions will play a key role in driving our continuous process of innovation aimed to increase customer satisfaction and loyalty. In addition, the focus on improving the management of spaces and bringing greater efficiency will translate into value for our stakeholders, partners and customers.”

 

“Companies are striving to achieve precise, consumer-centric merchandising through localized assortments and streamlined execution to optimize space and category performance,” said MarkMorgan, regional vice president, EMEA, JDA Software. “Retailers and suppliers both share similar company goals, such as maximizing sales and profits, and efficiently and quickly moving products to satisfy customers. Yet, with limited retail space, increasingly hard-to-please consumers, and inventory registering among the most expensive assets, these goals can be difficult to achieve. We are excited to help Aspiag realize these types of business results for their organization with our JDA Space and Category Management solutions.”

 
Tweet this: Aspiagselects @JDASoftware space & cat mgmt. solutions to improve store productivity. http://jda.com/twaspiag

 
About JDA Software Group, Inc.

JDA® Software Group, Inc., offers the broadest portfolio of supply chain, retail merchandising, store operations and all-channel commerce solutions to help companies manage the flow of goods from raw materials to finished products and into the hands of consumers. JDA’s deep industry expertise and innovative cloud platform help companies optimize inventory, labor and customer service levels. As a result, JDA solutions have become the standard for the world’s leading retailers, manufacturers and distributors. To learn more, visit jda.com or email info@jda.com.

 
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“JDA” is a trademark or registered trademark of JDA Software Group, Inc. Any trade, product or service name referenced in this document using the name “JDA” is a trademark and/or property of JDA Software Group, Inc.

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