With the holiday season fast approaching it will become crucial for hoteliers to be able to offer reliable internet access to guests. Tourists and vacationers often use smartphones and tablets while abroad, even to access work email. It can therefore be safely assumed that internet access is the final frontier in enhancing customer satisfaction within the hospitality industry, which essentially calls for a 24-hour helpline.
Arqiva, a British telecommunications company recently reported that hospitality businesses without a communications infrastructure could be losing out on customer loyalty, especially with 87% of guests claiming that they’ve accessed Wi-Fi when staying in a hotel. 75% said that one week without access to the internet leaves them grumpier than one week without coffee (Iconic Displays). It is hence of little wonder the ITC Infotech team have designed a system for end users, especially if hotel IT departments are not available around the clock like other in-house teams; such as the spa or reception.
The system ensures that hotel guests and staff have access to a 24/7 Internal Helpdesk Support, Guest Helpdesk Support and monitoring service from a dedicated offshore delivery centre. ITC Infotech’s rich experience in the hospitality industry and its capability to provide multi-lingual support in languages such as English, French, Mandarin and Arabic offer unmatched value for hoteliers.
Hardeep Singh Garewal, President – European Operations, ITC Infotech said: “With such a large portfolio of end users, managing IT can be challenging and complex. Our deep understanding of the hospitality domain and proven capability in infrastructure management services makes us one of the leaders in this space. We are confident that hotels will benefit from a dedicated consumer helpline as a reliable internet service is crucial in helping attracting guests.”
ITC Infotech is a niche player in the workspace transformation domain and has been helping global enterprises to blueprint their infrastructure roadmap while evaluating and adopting right fit technologies. The company designs, builds and manages scalable infrastructure and ensures 24/7 availability of all business applications. ITC Infotech’s services have delivered consistent total cost of ownership (TCO) reduction for Fortune class customers. Implemented through multiple delivery models and service-level agreement (SLA)-based services ITC Infotech guarantees optimum solutions for customers.