During this week's National Retail Federation's (NRF) Annual Convention and EXPO at the Jacob Javits Convention Center in New York, Jagged Peak is introducing several enhancements that further underscore EDGE as the "brain behind omnichannel retailing."
New York, NY – Monday, January 13, 2014 - Jagged Peak, Inc. (OTC BB: JGPK), a leading provider of enterprise-class eCommerce solutions and supply chain services announced today that it is exhibiting at the National Retail Federation's BIG Show today and tomorrow in at the Jacob Javits Center New York City. Located in booth 740 on the fist level of the EXPO hall, Jagged Peak will be showcasing the EDGE Order Management System as the central hub that connects disparate systems, inventory sources and sales channels to overcome the key challenges of omnichannel retailing.
"EDGE is quickly becoming the order management system of choice for omnichannel retailers who want to offer buy anywhere, fulfill anywhere, return anywhere, service anywhere capabilities," says Jagged Peak CSMO Vince Fabrizzi. "As the real-time interface between all systems in the retail supply chain, EDGE ensures all inventory sources are tapped into, whether at a store, a warehouse or a manufacturer. This greatly improves the operational side of retail by promoting inventory sell-through, and it also significantly enhances the customer experience because the customer is more likely to find the item they want in stock."
One of the latest enhancements to EDGE that Jagged Peak is showing during NRF is Customer Delivery Promise (CDP), which gives the consumer the power to define how, when and where they want to receive their purchase. CDP provides options for in-store pick up, same-day delivery with specified delivery time, as well as a future delivery dates displayed with the associated shipping cost.
"CDP is a great way for retailers to further enhance the customer experience," continues Fabrizzi. "It gives the customer the power to define the delivery method themselves instead of having to select from one or two designated ship methods."
In addition to CDP, EDGE has a new, built-in Channel Analytics module that gives multi-channel merchants a 360-degree view of customer activities and order activities across all of their sales channels, including orders entered through websites, retail stores/customer service portals, marketplaces and any other channels the merchant may use.
"We are excited to be at NRF to explain how the EDGE platform acts as the ideal commerce hub for the fast-emerging omnichannel environment," says Fabrizzi. "Consumers have increasingly high expectations for a seamless shopping experience, regardless of where, how and when they shop. EDGE is brain that orchestrates it all—from multi-channel order capture, aggregation and processing, to cross-channel order routing, to centralized inventory visibility, to a 360°-view of customer data."
As the world's largest retail trade association and the voice of retail worldwide, NRF represents retailers of all types and sizes, including chain restaurants and industry partners, from the United States and more than 45 countries abroad. Retailers operate more than 3.6 million U.S. establishments that support one in four U.S. jobs – 42 million working Americans. Contributing $2.5 trillion to annual GDP, retail is a daily barometer for the nation's economy. NRF's Annual Convention & EXPO earned the nickname "Retail's BIG Show" years ago and because the name was so appropriate, it stuck. Today, Retail's BIG Show is NRF's flagship industry event held annually in New York City. This year's convention began on Sunday, Jan 12 and runs through Wednesday, Jan. 15 at the Jacob Javits Convention Center. The four-day event offers unparalleled education, collegial networking and an enormous EXPO Hall full of technologies and solutions. For more information, visit www.nrf.com.
About Jagged Peak
Jagged Peak is a leading eCommerce solutions provider with software and services that enhance the scalability, flexibility and profitability of omnichannel businesses. Its full-featured eCommerce Platform (ECP) and robust Order Management System (OMS) can be deployed alone or coupled with a Warehouse Management System (WMS) and Transportation Management System (TMS) to form a shop-to-ship, web-based software suite that integrates the entire order life cycle with visibility across business units, distribution channels and trading partners―all while enabling the client to have complete control of their online brand. EDGE is deployed through a license or cloud-based SaaS delivery model. Combining its technology with a comprehensive array of eMarketing, customer support and IT professional services along with "anytime, anywhere" order fulfillment through its FlexNet warehouse network, Jagged Peak offers a rare and uniquely holistic approach to eCommerce. Jagged Peak's blue chip client roster includes numerous global consumer brand companies. For more information, please visit www.jaggedpeak.com.