NEW YORK, National Retail Federation's Annual Convention and Expo - Jan. 13, 2014 - Kronos Incorporated now delivers real-time, location-specific store execution information to retailers by bringing Workforce Task Management to Workforce TabletTM. This empowers retailers to better staff their stores by managing in the moment - resulting in improved customer satisfaction.
Workforce Task Management on tablet offers fast, easy access to critical information, whenever and wherever it's needed including a timeline of projects and tasks and visibility into statuses by location. As a result, managing store execution and focusing on customer satisfaction becomes easier with the new application, which addresses market needs by providing just the right level of information across the organization. Now store managers have the ability to delegate tasks to associates right from the sales floor and even attach pictures to show corporate that tasks were executed as planned, gaining more time to focus on customer service and mentoring.
District and field managers can also easily manage by exception as they are able to keep stores accountable through real-time visibility. The need for store-by-store reviews is eliminated so they can arrive for site visits prepared to discuss only the most important or lagging projects, saving time and improving efficiency.
Workforce Task Management on tablet simplifies store execution by providing end users with a streamlined approach to execute and verify tasks. Also, by streamlining communication between corporate and stores, productivity increases and gives everyone involved more time to focus on store presentation, sales, and customer satisfaction.
Integration of Workforce Task Management with the rest of the Kronos Workforce Central suite, either in the cloud or on premise, allows retailers to realize a multitude of benefits by taking a more strategic and comprehensive approach to managing their workforce.
Mobile access for Workforce Task Management through Workforce Tablet will be available in March for the Apple® iPad® on the Workforce Central 7 platform.
Liz Moughan, director, retail and hospitality practice group, Kronos
"We continue to extend the power of the entire Kronos suite through efficient mobile access. Now that Workforce Task Management is available on the tablet, our retail customers can access the right level of information whenever and wherever they need it. Kronos' agility will continue to allow them to stay focused on their number one task at hand, which is servicing their customers."
Leslie Hand, research director, IDC Retail Insights
"Retailers today must meet consumer demand by presenting a unified brand through all selling channels and against a backdrop of growing global competition. Current store and central technologies make it possible to simultaneously optimize customer service levels and workforce management, and are critical enablers of omni-channel retail. Kronos has made significant advancements to help make workforce management simpler and the move to add an important retail execution feature such as task management on tablet is once again a step forward to helping retailers meet business goals quickly and more efficiently."
Kronos made this announcement from the National Retail Federation's (NRF) 103rd Annual Convention and Expo being in held in New York from Jan. 12-15. Kronos is exhibiting in booth #2939.
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About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries - including more than half of the Fortune 1000® - use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity. Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications at www.kronos.com. Kronos: Workforce Innovation That Works™.
Organizations that are interested in purchasing Kronos products and services should base their decision solely on what is currently available. Unreleased products, services, or functionality referenced in this document and other publicly available materials, including public statements on Kronos.com, are not a promise of fulfillment and may not be delivered as promised or at all.